fix problems on Guideline [iphone]

—— Run into issues on Guideline? Get help pending when official support gets back to you!

Guideline

Info:

company: Guideline, Inc.

: https://success.guideline.com/

: www.guideline.com

Chat with our AI-based Guideline Support

🛠️ Common Guideline Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Guideline freezes on launch

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhone X and later) to view all open apps... ⇲

Cannot retain Face ID for login

Fix: 1. Check Face ID settings: Go to Settings > Face ID & Passcode. Ensure that Face ID is set up for the Guideline app. If it’s not listed, tap... ⇲

Customization issue

Dark mode is missing

Fix: 1. Check system settings: Go to Settings > Display & Brightness. Ensure that 'Dark' is selected under Appearance. Some apps automatically fo... ⇲

Bugs issue

Authentication is buggy

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find the Guideline app, and select 'Offload App'. This will clear the cache w... ⇲

Undefined errors require website login

Fix: 1. Clear app data: Similar to clearing the cache, offloading the app can help. Go to Settings > General > iPhone Storage, find the Guideline... ⇲

Cannot log in while traveling

Fix: 1. Check location settings: Go to Settings > Privacy > Location Services and ensure that location services are enabled for the Guideline app... ⇲

Keyboard input issues prevent login

Fix: 1. Restart the app: Close the app completely and reopen it. This can sometimes resolve keyboard input issues. 2. Check for software updates... ⇲

Guideline requires manual password entry despite biometrics

Fix: 1. Check biometric settings: Go to Settings > Face ID & Passcode (or Touch ID & Passcode) and ensure that the Guideline app is enabled for b... ⇲

Security issue

MFA implementation is poor

Fix: 1. Check MFA settings: Ensure that your multi-factor authentication settings are correctly configured in the app. Go to the security setting... ⇲

No support for password manager codes

Fix: 1. Manually enter passwords: If the app does not support auto-fill from password managers, you may need to manually enter your passwords. En... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

71.4%

Bad experience

28.6%

Neutral

0.0%

~ from our NLP analysis of 63 combined software ratings.

Switch to these Alternatives:

Ramp

Gusto Wallet

Airbase: Procure, Pay, Close

SVB Go

Monarch: Budget & Track Money

Lively Benefits

Copilot: Track & Budget Money

Mercury – Powerful Banking

Wealthfront: Save and Invest

SVB Mobile Banking-Commercial

Private Data Guideline collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics