fix problems on Evergy Electric [iphone]

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—— Run into issues on Evergy Electric? Get help pending when official support gets back to you!

Evergy Electric
Info:
company: Great Plains Energy Services Incorporated
: https://www.evergy.com/contact-us
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UI issue

Inability to view current usage

Fix: 1. Refresh the app: Sometimes, simply pulling down on the screen within the app can refresh the data. This may help in loading your current... ⇲

Difficult navigation for certain features

Fix: 1. Explore the app: Take time to explore the app thoroughly. Features may be located in different sections than expected. Look for a help or... ⇲
 
Customization issue

No print option for bills

Fix: 1. Take a screenshot: If you need a physical copy of your bill, you can take a screenshot of the bill displayed in the app. Press the side b... ⇲

Limited functionality for tracking usage

Fix: 1. Explore all app features: Make sure you are familiar with all the features available in the app. Sometimes, functionality is hidden in me... ⇲

Forced to use app for features previously available on website

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to find the features you need. They may be located in different sect... ⇲
 
Account issue

Errors when updating profile

Fix: 1. Ensure all fields are filled correctly: Double-check that all required fields are filled out correctly and that there are no typos or for... ⇲
 
Bugs issue

Projected bill estimates are inaccurate

Fix: 1. Review your usage patterns: Check if there have been any changes in your usage habits that could affect your bill. Sometimes, the estimat... ⇲
 
Loading issue

Evergy Electric does not load billing information

Fix: 1. Refresh the app: Pull down on the screen to refresh the billing information. This can help load the latest data. 2. Check for updates: En... ⇲
 
Syncing issue

Inconsistent data between app and website

Fix: 1. Refresh both platforms: Make sure to refresh both the app and the website to ensure you are viewing the most current data. 2. Clear app c... ⇲
 
Crashes issue

Evergy Electric crashes frequently

Fix: 1. Restart your iPhone: Press and hold the power button until you see the 'slide to power off' option. Slide to turn off, then press the pow... ⇲
 
Downloads issue

No option to download statements

Fix: 1. Take a screenshot: If you need a physical copy of your statement, you can take a screenshot of the statement displayed in the app. Press... ⇲
 
Support issue

Rude customer service

Fix: 1. Document your interactions: Keep a record of your communications with customer service, including dates, times, and details of the conver... ⇲
 
Updates issue

Lack of testing before updates

Fix: 1. Monitor app performance: After each update, take note of any issues you encounter. This can help you identify patterns and prepare for fu... ⇲

Changes to app remove useful features

Fix: 1. Explore the app: Sometimes, features are relocated rather than removed. Spend time exploring the app to see if the features you need are... ⇲
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 what users are saying
Bad experience
61.8%

Good experience
32.7%

Neutral
5.5%

~ from our NLP analysis of 55 combined software ratings.

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 Private Data Evergy Electric collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics