fix problems on Capital Bank [iphone]

—— Run into issues on Capital Bank ? Get help pending when official support gets back to you!

Capital Bank Mobile – Jordan

Info:

company: CAPITAL BANK OF JORDAN

: https://www.capitalbank.jo/about/contact-us

Chat with our AI-based Capital Bank Support

🛠️ Common Capital Bank Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Text associated with transactions is unclear and misleading.

Fix: To clarify transaction texts, check if there are settings within the app that allow you to customize or view more detailed descriptions of t... ⇲

Transactions do not show account balance after completion.

Fix: After completing a transaction, manually refresh your account balance by pulling down on the account screen. This action often triggers the... ⇲

Account issue

Statements are not available.

Fix: Navigate to the 'Statements' or 'Documents' section of the app. If statements are not visible, try logging out and logging back in to refres... ⇲

Monthly statements cannot be accessed.

Fix: Check if there is a specific section for monthly statements in the app. If not, try accessing your statements through the bank's website usi... ⇲

Payments issue

Transaction details are insufficient.

Fix: Look for a 'Details' or 'More Info' button next to each transaction. Tapping this may provide additional information such as merchant detail... ⇲

Currency conversion is not supported.

Fix: For transactions involving different currencies, use a reliable currency conversion app or website to manually calculate the conversion befo... ⇲

Crashes issue

Capital Bank crashes during personal information entry.

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Capital Bank Mobile, and check for updates. If an upd... ⇲

UI issue

Difficult to navigate and use.

Fix: Familiarize yourself with the app by exploring all its features. Spend some time in each section to understand where everything is located.... ⇲

Compatibility issue

Old app was better in performance and features.

Fix: If you prefer the old app, check if you can still access it by searching for it in the App Store. If it is no longer available, consider pro... ⇲

Login process requires multiple presses.

Fix: Check if there is an option to enable biometric login (like Face ID or Touch ID) in the app settings. This can simplify the login process si... ⇲