—— Run into issues on (S30? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: 1. Ensure your Wi-Fi network is stable. Check if other devices are connected and functioning properly. If not, restart your router. 2. Move... ⇲
Fix: 1. Ensure that your thermostat is powered on and connected to the Wi-Fi network. 2. Restart both the thermostat and the app. Close the app c... ⇲
Fix: 1. Update the app to the latest version available in the App Store. 2. Clear the app cache by going to your iPhone settings, selecting the a... ⇲
Fix: 1. Check your internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Restart your device to refresh th... ⇲
Fix: 1. Verify the temperature settings directly on the thermostat to ensure they match the app. 2. Restart the app and refresh the data by pulli... ⇲
Fix: 1. Ensure that you are within range of the thermostat when making changes. 2. Try closing the app and reopening it before making changes.... ⇲
Fix: 1. Check the app settings to see if there is an option to enable performance reports. 2. Use the thermostat's built-in display to monitor pe... ⇲
Fix: 1. Ensure that the thermostat is properly configured and connected to the app. 2. Restart both the thermostat and the app to refresh the con... ⇲
Fix: 1. Look for a help or FAQ section within the app that may provide guidance on settings. 2. Search online for user manuals or guides specific... ⇲
Fix: 1. Ensure that you are selecting the 'Remember Me' option when logging in. 2. Check your iPhone settings to see if the app has permission to... ⇲
Fix: 1. Use the built-in accessibility features on your iPhone. Go to Settings > Accessibility and enable features like VoiceOver or Zoom to assi... ⇲
Fix: 1. Take time to explore the app's features and settings. Familiarize yourself with the layout and options available. 2. Look for any user gu... ⇲
Fix: 1. Keep the app updated to the latest version to ensure you have the latest bug fixes. 2. Restart the app regularly to clear any temporary g... ⇲
Fix: 1. Close any unnecessary apps running in the background to free up resources. 2. Restart your iPhone to improve performance. OR 1. Check... ⇲
Fix: 1. Check if there are any updates available for the app that may add HomeKit support. 2. Consider using a different smart home hub that supp... ⇲
Fix: 1. After an update, restart your iPhone and the thermostat to re-establish the connection. 2. Reconnect the app to the thermostat by going t... ⇲