fix problems on Nemours [iphone]

—— Run into issues on Nemours? Get help pending when official support gets back to you!

Nemours

Info:

company: The Nemours Foundation

: https://www.nemours.org/nemoursapp

: www.nemours.org

Chat with our AI-based Nemours Support

🛠️ Common Nemours Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Nemours requires iOS 17 or higher

Fix: Check your current iOS version by going to Settings > General > About. If your version is lower than iOS 17, you will need to update your de... ⇲

Slow load times for views

Fix: Try clearing the app's cache. Go to Settings > General > iPhone Storage, find the Nemours app, and select 'Offload App'. This will remove th... ⇲

UI issue

Navigation can be unintuitive

Fix: Familiarize yourself with the app's layout by exploring each section. Take note of the main features and where they are located. You can als... ⇲

Permissions issue

Limited access for patients switching organizations

Fix: If you are switching organizations, ensure that your new organization is compatible with the Nemours app. You may need to contact your new h... ⇲

Account issue

Inability to access MyChart

Fix: Verify that you are using the correct login credentials for MyChart. If you have forgotten your password, use the 'Forgot Password' feature... ⇲

Payments issue

Occasional issues with billing communication

Fix: Check your billing settings within the app to ensure that your contact information is up to date. Go to the billing section and verify that... ⇲

Loading issue

Video visit wait times can be excessive

Fix: Try scheduling your video visits during off-peak hours, such as early mornings or late afternoons, when demand may be lower. This can help r... ⇲

Crashes issue

Nemours may crash or freeze during use

Fix: Ensure that your device has enough storage space available. Go to Settings > General > iPhone Storage and check if you have less than 1GB of... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

98.3%

Bad experience

1.1%

Neutral

0.6%

~ from our NLP analysis of 5,538 combined software ratings.

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Private Data Nemours collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Health & Fitness
- Location
- User Content
- Identifiers
- Diagnostics