fix problems on Alias [iphone]

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—— Run into issues on Alias? Get help pending when official support gets back to you!

alias: sell sneakers + apparel
Info:
company: 1661, Inc.
: https://supportalias.zendesk.com/hc/en-us/requests/new
: www.alias.org
Chat with our AI-based alias Support
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Crashes issue

alias crashes frequently

Fix: 1. Update the App: Ensure you have the latest version of the app installed. Go to the App Store and check for updates. 2. Free Up Storage:... ⇲
 
Support issue

Slow customer support response

Fix: 1. Use In-App Support: Check if the app has a support or help section within it. Often, this can provide quicker responses than email. 2. C... ⇲

Unprofessional customer service

Fix: 1. Document Interactions: Keep a record of your interactions with customer service for reference. 2. Use Alternative Contact Methods: If em... ⇲
 
Login issue

Inconsistent authentication process

Fix: 1. Reset Password: If you are having trouble logging in, try resetting your password through the app or website. 2. Clear App Data: Go to S... ⇲
 
Payments issue

High fees for sales

Fix: 1. Review Fee Structure: Check the app’s terms of service or fee structure in the settings to understand what fees apply and when. 2. Adjus... ⇲

Delayed payouts

Fix: 1. Check Payout Schedule: Review the app’s payout schedule in the settings or help section to understand when you can expect payments. 2. E... ⇲

Issues with payment processing

Fix: 1. Verify Payment Information: Check that your payment information is correctly entered in the app settings. 2. Use a Different Payment Met... ⇲
 
Account issue

Incorrect return addresses

Fix: 1. Double-Check Return Information: Before sending an item back, verify the return address in the app or your order confirmation email. 2.... ⇲

Items marked as damaged without evidence

Fix: 1. Document Condition: Always take photos of items before shipping to provide evidence of their condition. 2. Appeal the Decision: If an it... ⇲

Lack of clear shipping policy

Fix: 1. Review Shipping Guidelines: Check the app’s help section for any shipping guidelines or policies. 2. Use Standard Shipping Methods: Stic... ⇲

Confusing return process

Fix: 1. Follow In-App Instructions: Carefully read the return instructions provided in the app. 2. Create a Return Label: If the app allows, gen... ⇲

Missing accessories in returns

Fix: 1. Double-Check Before Shipping: Before sending an item back, ensure all accessories are included. 2. Use a Checklist: Create a checklist o... ⇲

Strikes for lost packages

Fix: 1. Use Reliable Shipping: Always use a reliable shipping method with tracking to minimize the risk of lost packages. 2. Document Shipments:... ⇲

Unclear standards for item condition

Fix: 1. Review Condition Guidelines: Check the app’s help section for any guidelines on item conditions. 2. Use Clear Descriptions: When listing... ⇲

No accountability for shipping damage

Fix: 1. Document Everything: Take photos of items before shipping and keep records of shipping receipts. 2. Use Insurance: Consider purchasing s... ⇲

Pressure on buyers to respond quickly

Fix: 1. Set Clear Expectations: When listing items, communicate expected response times to buyers in your listing description. 2. Use Auto-Respo... ⇲

Limited options for item retrieval

Fix: 1. Explore Local Pickup Options: If available, check if the app offers local pickup options for buyers. 2. Use Alternative Shipping Methods... ⇲
 
Search issue

Difficult to search listings

Fix: 1. Use Filters: Utilize any available filters in the app to narrow down your search results by category, size, or price. 2. Search by Keywo... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
90.3%

Bad experience
8.6%

Neutral
1.1%

~ from our NLP analysis of 4,184 combined software ratings.

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 Private Data alias collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data