fix problems on EBC [iphone]

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EBC Mobile
Info:
company: Employee Benefits Corporation
: https://www.ebcflex.com/ContactUs
: www.ebcflex.com
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Loading issue

EBC fails to load after update

Fix: First, try restarting your iPhone. This can clear temporary glitches that may prevent the app from loading. If that doesn't work, check for... ⇲

EBC fails to load after card issuance

Fix: Restart your iPhone to clear any temporary glitches that may be affecting the app's performance. After restarting, try opening the app again... ⇲
 
UI issue

Claim submission button unresponsive

Fix: Ensure that your app is updated to the latest version. If it is, try closing the app completely and reopening it. You can do this by swiping... ⇲

Home screen displays no information

Fix: Check your internet connection. A weak or unstable connection can prevent the app from loading data. Try switching between Wi-Fi and cellula... ⇲

Unresponsive claim submission process

Fix: Ensure that your app is updated to the latest version. If it is, try closing the app completely and reopening it to refresh the session. O... ⇲
 
Security issue

Verification codes fail to verify

Fix: Ensure that you are entering the verification code promptly, as they often expire quickly. If you are not receiving codes, check your phone'... ⇲

Serious security risks

Fix: Ensure that you are using a strong, unique password for your account. Change your password regularly and avoid using the same password acros... ⇲
 
Login issue

Login credentials not accepted

Fix: Double-check that you are entering your username and password correctly, paying attention to case sensitivity. If you have forgotten your pa... ⇲

Password reset issues

Fix: Ensure that you are following the password reset instructions carefully. Check your email for the reset link and make sure to check your spa... ⇲

Inconsistent Face ID functionality

Fix: Go to Settings > Face ID & Passcode and ensure that the EBC Mobile app is enabled. If it is, try resetting Face ID by selecting 'Reset Face... ⇲

Frequent password re-entry required

Fix: Check the app settings to see if there is an option to stay logged in or remember your password. Enable this feature if available. OR If... ⇲

EBC logs out frequently

Fix: Check the app settings for any options related to session timeouts or automatic logouts. Adjust these settings if possible to extend your se... ⇲
 
Screen issue

Blank screen after login

Fix: Try logging out and then logging back in. If that doesn't work, restart the app by closing it completely and reopening it. OR If the prob... ⇲

Blank screen after previous functionality

Fix: Try logging out and then logging back in to refresh the app's data. This can often resolve display issues. OR If the problem persists, un... ⇲
 
Uploads issue

Photos fail to upload

Fix: Ensure that the app has permission to access your photos. Go to Settings > Privacy > Photos and make sure EBC Mobile is allowed to access yo... ⇲
 
Crashes issue

EBC closes randomly

Fix: Check for any available updates for the app in the App Store. Keeping the app updated can resolve bugs that may cause it to crash. OR If... ⇲
 
Support issue

Poor customer service

Fix: Utilize the app's FAQ or help section for common issues. This can often provide quicker solutions than waiting for customer service. OR C... ⇲
 
Account issue

Constant documentation requests for HSA

Fix: Create a digital folder on your device to store all necessary HSA documentation. This way, you can quickly access and upload documents as ne... ⇲

Account information repeatedly reported as incorrect

Fix: Double-check that you are entering your account information correctly, paying attention to case sensitivity and any special characters. OR... ⇲
 
Slow issue

Slow loading times

Fix: Check your internet connection. A slow or unstable connection can cause loading issues. Try switching between Wi-Fi and cellular data to see... ⇲
 
Registration issue

Activation issues for new accounts

Fix: Double-check the activation email for any specific instructions or links that need to be followed. Ensure that you are using the correct inf... ⇲
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 what users are saying
Bad experience
80.2%

Good experience
17.6%

Neutral
2.2%

~ from our NLP analysis of 91 combined software ratings.

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 Private Data EBC collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data