fix problems on Santikos Premiere [iphone]

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—— Run into issues on Santikos Premiere? Get help pending when official support gets back to you!

Santikos Premiere
Info:
company: Santikos Theatres
: http://www.santikos.com/connect/contact.php
: www.santikos.com
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UI issue

Rewards system not displaying points

Fix: 1. Log out of your account and log back in to refresh your session. This can sometimes resolve display issues. 2. Check for any app updates... ⇲

Santikos Premiere takes user back to top when checking movie times

Fix: 1. Try scrolling down to the desired movie times and then tapping on the movie again. This may help the app remember your scroll position. 2... ⇲

Missing preferred theater locations

Fix: 1. Go to the app settings and check if your preferred theater locations are saved correctly. If not, re-enter them. 2. Ensure location servi... ⇲
 
Customization issue

No option to add tickets to Apple Wallet

Fix: 1. Ensure that you have the latest version of the Santikos app installed. Check the App Store for updates. 2. After purchasing tickets, look... ⇲
 
Payments issue

Saved payment methods often fail

Fix: 1. Check that your saved payment methods are up to date. Go to your account settings in the app and verify the card details. 2. Remove the e... ⇲

Error messages during ticket purchasing

Fix: 1. Ensure your app is updated to the latest version. 2. Check your internet connection for stability. A weak connection can cause errors dur... ⇲

No ability to use points for ticket purchases

Fix: 1. Check the app's rewards policy to ensure that points can be used for ticket purchases. 2. Ensure you are logged into the correct account... ⇲
 
Bugs issue

Cannot submit refunds online

Fix: 1. Check the refund policy on the Santikos website or app to ensure your request meets the criteria. 2. If you are eligible, try submitting... ⇲
 
Performance issue

Inconsistent app performance

Fix: 1. Ensure your device has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files. 2. Close oth... ⇲
 
Login issue

Santikos Premiere does not keep user logged in

Fix: 1. Check your app settings to see if there is an option to stay logged in. Enable it if available. 2. Ensure you are using the latest versio... ⇲
 
Loading issue

Santikos Premiere stuck on welcome screen

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app. 2. Restart your... ⇲

No ticket options loading for current movies

Fix: 1. Check your internet connection to ensure it is stable. 2. Refresh the app by pulling down on the screen to reload the content. OR 3. I... ⇲
 
Glitches issue

Glitch with Apple Wallet tickets showing incorrect seat numbers

Fix: 1. Verify your seat numbers in the Santikos app before adding them to Apple Wallet. 2. If the seat numbers are incorrect, try removing the t... ⇲
 
Network issue

Network issues affecting app functionality

Fix: 1. Check your internet connection. Switch between Wi-Fi and cellular data to see if the issue resolves. 2. Restart your router if you are on... ⇲
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 what users are saying
Good experience
96.1%

Bad experience
2.8%

Neutral
1.1%

~ from our NLP analysis of 5,710 combined software ratings.

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 Private Data Santikos Premiere collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics