fix problems on Hui Car Share [iphone]

​

—— Run into issues on Hui Car Share? Get help pending when official support gets back to you!

Hui Car Share - Car Rentals
Info:
company: Servco Mobility Lab LLC
: https://www.drivehui.com/contactus
: www.drivehui.com
Chat with our AI-based Hui Car Share Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Difficult to locate profile page

Fix: 1. Look for a menu icon (often represented by three horizontal lines or dots) in the top corner of the app. Tap it to reveal navigation opti... ⇲

Date selection tool is hard to use

Fix: 1. Try tapping and holding on the date selection area to see if it allows for easier adjustments. 2. If the app has a calendar view, switch... ⇲
 
Payments issue

Gas card does not work

Fix: 1. Verify that the gas card is valid and has not expired. Check the card details in the app or any physical card you may have. 2. Ensure tha... ⇲

Late fees charged without exceptions

Fix: 1. Review the rental agreement in the app to understand the late fee policy. Make sure you are aware of the exact return time. 2. If you ant... ⇲

High cleaning fees for pre-existing issues

Fix: 1. Before returning the car, take photos of its condition to document any pre-existing issues. This can help if you are charged for somethin... ⇲
 
Availability issue

Limited availability of cars

Fix: 1. Check the app frequently for new car listings, especially during peak times when demand is high. 2. Consider adjusting your rental times... ⇲

Limited service area

Fix: 1. Check the app for a map of the service area to understand where you can rent and return cars. 2. If you are outside the service area, con... ⇲
 
Approval issue

Approval process takes time

Fix: 1. Ensure that all required documents and information are submitted correctly in the app. Double-check for any missing items that could dela... ⇲
 
Support issue

Inconsistent customer service response

Fix: 1. Use the app's help or support section to find FAQs that may address your issue without needing to contact customer service. 2. If you nee... ⇲

No roadside assistance when needed

Fix: 1. Familiarize yourself with the app's policies regarding roadside assistance. Check if there are specific numbers or services you should co... ⇲
 
Loading issue

Hui Car Share does not launch to specific location

Fix: 1. Check your location settings on your iPhone. Go to Settings > Privacy > Location Services and ensure that the Hui Car Share app is set to... ⇲
 
Syncing issue

Reservation disappears unexpectedly

Fix: 1. Check your internet connection to ensure it is stable. A poor connection can cause issues with the app saving your reservation. 2. After... ⇲
 
Quality issue

Cars may be dirty or low on gas

Fix: 1. Before accepting the car, inspect it for cleanliness and fuel level. If it does not meet your expectations, take photos and report it thr... ⇲
 
Privacy issue

Requires extensive personal information before viewing availability

Fix: 1. Review the app's privacy policy to understand why certain information is required. This can help you feel more comfortable with the proce... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
96.6%

Bad experience
2.9%

Neutral
0.5%

~ from our NLP analysis of 3,502 combined software ratings.

 Switch to these Alternatives:
DaBus2 - The Oahu Bus App
Oahu GPS Audio Tour Guide
Go X - Ride the Future
Hawaii Bikes - Unofficial
Shaka Guide | GPS Audio Tours
Hawaiian Airlines
Shaka Maui Audio Tour Guide
GIG Car Share
holoholo Mobility
Aulani Resort

 Private Data Hui Car Share collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics