fix problems on [iphone]

—— Run into issues on ? Get help pending when official support gets back to you!

Mobile Caregiver+

Info:

company: Netsmart Technologies

: https://netsmartcares.force.com/s/login/

: www.ntst.com

Chat with our AI-based Support

🛠️ Common Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

freezes during use

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the s... ⇲

Inconsistent functionality

Fix: 1. Ensure that your iPhone's iOS is updated to the latest version by going to Settings > General > Software Update. 2. Delete and reinstall... ⇲

Bugs issue

Unable to clock in or out

Fix: 1. Ensure that location services are enabled for the app by going to Settings > Privacy > Location Services and selecting Mobile Caregiver+.... ⇲

Missing total hours worked

Fix: 1. Manually track your hours using a note-taking app or a spreadsheet until the feature is added. 2. Use a time-tracking app that integrates... ⇲

Cannot edit visit details

Fix: 1. Check if there is an option to request changes through the app or via email to your supervisor. 2. Keep a record of visit details in a se... ⇲

No ability to add visits retroactively

Fix: 1. Keep a manual log of visits in a separate app or document for future reference. 2. Use a time-tracking app that allows for retroactive en... ⇲

Inability to see scheduled visits

Fix: 1. Check the app's settings to ensure notifications are enabled, which may help in displaying scheduled visits. 2. Refresh the app by closin... ⇲

No running calculation of hours used

Fix: 1. Use a separate time-tracking app to monitor your hours worked in real-time. 2. Manually calculate your hours at the end of each day or we... ⇲

Execution errors in the console

Fix: 1. Restart the app to see if the error persists. 2. Check for any updates to the app that may fix known bugs causing execution errors. OR... ⇲

Location issue

Location services errors

Fix: 1. Go to Settings > Privacy > Location Services and ensure that Location Services are turned on. 2. Scroll down to Mobile Caregiver+ and set... ⇲

Support issue

Poor customer service response

Fix: 1. Check the app for any FAQ or help section that may provide immediate answers to common issues. 2. Look for community forums or user group... ⇲

Crashes issue

Frequent crashes after updates

Fix: 1. After an update, restart your iPhone to clear any temporary files that may be causing the crash. 2. Check for any additional updates for... ⇲

Messages issue

Lack of group messaging feature

Fix: 1. Use alternative messaging apps (like WhatsApp or GroupMe) for group communication while using Mobile Caregiver+. 2. Create a shared docum... ⇲

UI issue

No calendar view for visits

Fix: 1. Use a separate calendar app (like Google Calendar) to manually input your visit schedule. 2. Set reminders for each visit to keep track o... ⇲

Confusing codes and options

Fix: 1. Refer to the app's help section or user manual for explanations of codes and options. 2. Create a cheat sheet of common codes and their m... ⇲

Difficult to navigate user interface

Fix: 1. Spend some time exploring the app's features and layout to become more familiar with it. 2. Look for any tutorial videos or guides online... ⇲

Limited visibility of past visits

Fix: 1. Check if the app has a history or log feature that allows you to view past visits. 2. Use a separate document or spreadsheet to track you... ⇲

logs out without notice

Fix: 1. Ensure that you are using the latest version of the app and your iPhone's iOS. 2. Check your internet connection, as poor connectivity ma... ⇲

Constantly requires re-login

Fix: 1. Ensure that you are not clearing your app data or cache, as this can cause re-login prompts. 2. Check your iPhone's settings to see if th... ⇲

Updates issue

Updates take excessive time

Fix: 1. Ensure you have a stable Wi-Fi connection when downloading updates. 2. Clear some storage space on your iPhone by deleting unused apps or... ⇲

Network issue

does not work offline

Fix: 1. Plan ahead by downloading any necessary information or documents while connected to Wi-Fi. 2. Use a note-taking app to jot down important... ⇲

Payments issue

Unmatched visits causing payment issues

Fix: 1. Keep a detailed log of your visits and hours worked to cross-reference with your payment records. 2. Communicate with your supervisor abo... ⇲

Notifications issue

Notifications not functioning

Fix: 1. Go to Settings > Notifications and ensure that notifications are enabled for Mobile Caregiver+. 2. Check the app's settings to ensure tha... ⇲

Compatibility issue

does not support independent providers

Fix: 1. Explore alternative apps that cater specifically to independent providers for better functionality. 2. Use the app for its available feat... ⇲