fix problems on Geeni [iphone]

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—— Run into issues on Geeni? Get help pending when official support gets back to you!

geeni
Info:
company: Merkury Innovations LLC
: http://support.mygeeni.com
: www.mygeeni.com
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UI issue

clunky interface

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Create a list of frequently used features and access them directly... ⇲

geeni does not provide clear error messages

Fix: 1. Take note of any error codes or messages and search online for potential solutions. 2. Keep a log of when errors occur to identify any pa... ⇲
 
Crashes issue

geeni crashes frequently

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Clear the app cache by uninstalli... ⇲
 
Compatibility issue

difficult device connection process

Fix: 1. Follow the device setup instructions carefully, ensuring you are on the correct Wi-Fi network. 2. If you encounter issues, try resetting... ⇲

geeni fails to recognize devices

Fix: 1. Ensure that the devices are powered on and connected to the same Wi-Fi network as your iPhone. 2. Restart the Geeni app and try to add th... ⇲

geeni struggles with multiple devices

Fix: 1. Ensure that your Wi-Fi network can handle multiple devices simultaneously. Consider upgrading your router if necessary. 2. Organize your... ⇲
 
Notifications issue

motion detection notifications are unreliable

Fix: 1. Check the motion detection settings in the app to ensure they are enabled. 2. Adjust the sensitivity settings to see if that improves not... ⇲

grouping of notifications is inconvenient

Fix: 1. Manually organize notifications by prioritizing which ones you want to see first. 2. Check the app settings to see if there are options t... ⇲

geeni does not allow easy deletion of notifications

Fix: 1. Swipe left on notifications to reveal the delete option. 2. If this does not work, try clearing all notifications at once if the app allo... ⇲
 
Network issue

inconsistent connectivity

Fix: 1. Ensure your Wi-Fi signal is strong where the device is located. You may need to reposition your router or use a Wi-Fi extender. 2. Restar... ⇲

manual reset required for device reconnection

Fix: 1. Keep a record of your device settings and Wi-Fi credentials to make reconnection easier. 2. If you frequently need to reset, consider che... ⇲
 
Screen issue

geeni does not support full screen mode

Fix: 1. Use the pinch-to-zoom gesture on your iPhone to maximize the video view as much as possible. 2. Check for any updates in the App Store th... ⇲
 
Slow issue

slow response time when opening app

Fix: 1. Close any background apps that may be using resources. 2. Restart your iPhone to clear any temporary issues affecting performance. OR... ⇲
 
Loading issue

geeni fails to load video recordings

Fix: 1. Ensure that your device has sufficient storage space to load recordings. 2. Restart the app and try accessing the recordings again. OR... ⇲
 
Support issue

no customer support response

Fix: 1. Check the app for any FAQs or troubleshooting guides that may help resolve your issue. 2. Look for community forums or user groups online... ⇲
 
Settings issue

geeni does not maintain device settings

Fix: 1. After adjusting settings, ensure you save them before exiting the app. 2. Restart the app to see if the settings are retained after a reb... ⇲
 
Syncing issue

geeni requires frequent re-adding of devices

Fix: 1. Ensure that your devices are always connected to the same Wi-Fi network. 2. Check for firmware updates for the devices that may resolve c... ⇲
 
Customization issue

geeni lacks user-friendly features

Fix: 1. Familiarize yourself with the app's current features and utilize them to their fullest. 2. Provide feedback through the app suggesting sp... ⇲
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 what users are saying
Good experience
95.2%

Neutral
3.0%

Bad experience
1.8%

~ from our NLP analysis of 438,157 combined software ratings.

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 Private Data geeni collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics