fix problems on BDO Pay [iphone]

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—— Run into issues on BDO Pay? Get help pending when official support gets back to you!

BDO Pay
Info:
company: BDO Unibank, Inc.
: https://www.bdo.com.ph/mobile/personal/digitalbanking/bdopay/support
: www.bdo.com.ph
Chat with our AI-based BDO Pay Support
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Login issue

Login issues with disabled accounts

Fix: If your account is disabled, try to reset your password using the 'Forgot Password' option. This may reactivate your account. If that doesn'... ⇲
 
Payments issue

Cannot add payment sources

Fix: Ensure that you are entering all required information correctly, including card number, expiration date, and CVV. Double-check for any typos... ⇲

Renaming credit card reverts

Fix: After renaming your credit card, ensure you save the changes before exiting the app. Look for a 'Save' button or similar option after making... ⇲

Balance transfer attempts fail

Fix: Check that you are entering the correct account details for the transfer. Ensure that the receiving account is valid and able to accept tran... ⇲
 
Storage issue

Large app size without clear justification

Fix: Check for any unnecessary data stored in the app. Go to Settings > General > iPhone Storage > BDO Pay and see if you can delete any cached d... ⇲
 
Updates issue

Old app functionality disabled

Fix: Familiarize yourself with the new features and functionalities of the updated app version. Check the app's help section or user guide for in... ⇲

Forced upgrade to non-functional version

Fix: If you are forced to upgrade and the new version is not functional, try uninstalling the app and reinstalling it from the App Store. This ca... ⇲

Previous version restoration requested

Fix: If you need to restore a previous version, check if you have a backup of your device that includes the older version of the app. You can res... ⇲
 
Registration issue

Asks for valid account despite registration

Fix: Double-check that you are entering the correct login credentials. If you have recently registered, ensure that you have verified your email... ⇲
 
Account issue

Account temporarily locked after login

Fix: Wait for a few minutes and try logging in again. Temporary locks are often lifted after a short period for security reasons. OR If the lo... ⇲

Cannot open existing accounts

Fix: Ensure that you are logged in with the correct credentials associated with the existing account. If you have multiple accounts, verify which... ⇲
 
Support issue

Inaccessible customer support

Fix: Check the app for any FAQs or help sections that may provide answers to common issues. Often, these resources can help resolve problems with... ⇲
 
Bugs issue

Consistently disappointing applications

Fix: Consider providing feedback through the app's feedback feature, if available. This can help the developers understand user concerns and impr... ⇲
 
Messages issue

OTP not received despite confirmation

Fix: Check your phone's signal and ensure that you are in an area with good reception. Sometimes, OTPs can be delayed due to network issues. OR... ⇲
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 what users are saying
Bad experience
88.5%

Good experience
11.5%

Neutral
0.0%

~ from our NLP analysis of 26 combined software ratings.

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BPI

 Private Data BDO Pay collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contacts
    • User Content
    • Identifiers
    • Diagnostics