fix problems on AudioKey 2 [iphone]

—— Run into issues on AudioKey 2? Get help pending when official support gets back to you!

AudioKey 2

Info:

company: MED-EL

: http://www.medel.com

: www.medel.com

Chat with our AI-based AudioKey 2 Support

🛠️ Common AudioKey 2 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Wear/speech data visualization is lacking

Fix: Explore third-party apps that specialize in data visualization for audio and speech. These apps can often provide more detailed insights and... ⇲

Battery usage not displayed in app

Fix: Manually check the battery usage of AudioKey 2 in your iPhone settings. Go to Settings > Battery and scroll down to see the battery usage by... ⇲

Compatibility issue

AudioKey 2 fails to connect to Sonnet 2 processors

Fix: Ensure that your Sonnet 2 processors are fully charged and powered on. Restart both the app and the processors to refresh the connection. So... ⇲

AudioKey 2 performance varies significantly between devices

Fix: Check for software updates for both the AudioKey 2 app and your iPhone. Keeping both updated can help improve performance and compatibility.... ⇲

Network issue

Frequent disconnection during configuration

Fix: Make sure that your iPhone is within a close range of the Sonnet 2 processors during configuration. Physical obstructions can interfere with... ⇲

Inconsistent audio streaming connection

Fix: Check for any interference from other Bluetooth devices. Turn off other Bluetooth devices that are not in use to see if the connection stabi... ⇲

AudioKey 2 struggles to find devices

Fix: Ensure that your Sonnet 2 processors are in pairing mode. Refer to the device manual for instructions on how to enable pairing mode properly... ⇲

Bluetooth connectivity issues

Fix: Reset the Bluetooth connection by turning Bluetooth off and on again in your iPhone settings. This can help clear any temporary glitches.... ⇲

Audio issue

Cannot mute environmental noise while streaming music

Fix: Look for noise-cancellation settings within the AudioKey 2 app. Some apps have options to adjust environmental noise levels or enable noise-... ⇲

Customization issue

Limited control over multiple devices

Fix: Check if the app allows for device grouping or profiles. Some apps have features that let you manage multiple devices more effectively, so e... ⇲

Battery issue

No battery life visibility for Sonnet 2

Fix: Check the Sonnet 2 device itself for any battery indicators. Some devices have physical indicators that show battery life without needing th... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

52.9%

Good experience

32.4%

Neutral

14.7%

~ from our NLP analysis of 34 combined software ratings.

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Private Data AudioKey 2 collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Location
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics