fix problems on Discovery [iphone]

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—— Run into issues on Discovery? Get help pending when official support gets back to you!

Discovery
Info:
company: Discovery Limited
: http://www.discovery.co.za
: www.discovery.co.za
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Crashes issue

Discovery crashes during health checks

Fix: 1. Restart your device: A simple restart can resolve many app-related issues. 2. Update the app: Go to the App Store and check for updates... ⇲
 
UI issue

poor usability and navigation

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its layout and features. 2. Use the search function:... ⇲

new interface is not user friendly

Fix: 1. Explore settings: Check if there are options to customize the interface to your liking in the app settings. 2. Use the help section: Loo... ⇲

difficult to navigate main items

Fix: 1. Use the search feature: If available, use the search function to quickly find main items. 2. Familiarize yourself with the layout: Spend... ⇲

confusing menu

Fix: 1. Explore the menu: Spend time navigating through the menu to familiarize yourself with its layout. 2. Use the search function: If availab... ⇲
 
Slow issue

slow startup and frequent crashes

Fix: 1. Restart your device: This can help clear temporary issues affecting app performance. 2. Update the app: Ensure you have the latest versi... ⇲

slow loading times

Fix: 1. Restart your device: This can help clear temporary issues affecting app performance. 2. Free up storage: Go to Settings > General > iPho... ⇲
 
Gameplay issue

complicated rewards system

Fix: 1. Review the rewards section: Spend time in the rewards section of the app to understand how it works. 2. Look for guides: Search online f... ⇲

difficult to submit vitality points

Fix: 1. Review submission guidelines: Check the app for any specific guidelines on how to submit vitality points. 2. Ensure all required fields... ⇲
 
Syncing issue

slow syncing of devices

Fix: 1. Check your internet connection: Ensure both devices are connected to a stable internet connection. 2. Restart both devices: Sometimes, a... ⇲
 
Updates issue

points do not update correctly

Fix: 1. Refresh the app: Close and reopen the app to see if the points update. 2. Check for updates: Ensure you have the latest version of the a... ⇲
 
Compatibility issue

poor interaction with website

Fix: 1. Clear browser cache: If you are accessing the website through a browser, clear the cache and cookies to improve performance. 2. Use a di... ⇲

integration issues between apps

Fix: 1. Check app permissions: Go to Settings > Privacy and ensure that Discovery has the necessary permissions to integrate with other apps. 2.... ⇲
 
Uploads issue

inconsistent activity uploads

Fix: 1. Check your internet connection: Ensure you have a stable internet connection when uploading activities. 2. Restart the app: Close and re... ⇲
 
Bugs issue

incorrect step counts

Fix: 1. Calibrate the app: Check if there is a calibration option in the app settings to improve accuracy. 2. Restart your device: A restart can... ⇲

Touch ID works intermittently

Fix: 1. Re-enable Touch ID: Go to Settings > Touch ID & Passcode, and toggle off and then back on the option for the Discovery app. 2. Restart y... ⇲

excessive backend bugs

Fix: 1. Restart the app: Close the app completely and reopen it to see if the bugs persist. 2. Update the app: Go to the App Store and check for... ⇲
 
Loading issue

Discovery hangs and does not fetch data

Fix: 1. Restart the app: Close the app completely and reopen it to see if it fetches data correctly. 2. Check your internet connection: Ensure y... ⇲

unable to load active rewards on iPad

Fix: 1. Check for app updates: Ensure that the Discovery app is updated to the latest version on your iPad. 2. Restart the app: Close and reopen... ⇲
 
Support issue

poor customer service response

Fix: 1. Check the help section: Look for a help or FAQ section within the app that may provide answers to common questions. 2. Use in-app suppor... ⇲
 
Payments issue

hidden charges in banking app

Fix: 1. Review your account statements: Regularly check your account statements for any unexpected charges. 2. Check app settings: Look for any... ⇲
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 what users are saying
Good experience
88.9%

Bad experience
5.7%

Neutral
5.4%

~ from our NLP analysis of 3,424 combined software ratings.

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 Private Data Discovery collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics