fix problems on VERISCAN [iphone]

—— Run into issues on VERISCAN? Get help pending when official support gets back to you!

VERISCAN™ – Bullion Security

Info:

company: PAMP SA

: http://www.pamp.com/veriscan/iphone/support

: www.pamp.com

Chat with our AI-based VERISCAN Support

🛠️ Common VERISCAN Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

VERISCAN stops working on certain iPhone models

Fix: Check for software updates on your iPhone. Go to Settings > General > Software Update. If an update is available, download and install it. T... ⇲

Stuck on rotate device into landscape mode

Fix: Ensure that your device's orientation lock is turned off. Swipe down from the top-right corner of the screen to access the Control Center an... ⇲

Registration issue

Email registration issues with '+' character

Fix: Use an alternative email address that does not contain the '+' character for registration. This can help bypass the issue if the app does no... ⇲

Cannot create account due to password issues

Fix: Ensure that your password meets the app's requirements (e.g., length, special characters). If unsure, try creating a password that is at lea... ⇲

UI issue

Scanning process is difficult and confusing

Fix: Refer to the app's user guide or help section, if available, to familiarize yourself with the scanning process. This can provide clarity on... ⇲

Klunky user interface

Fix: Familiarize yourself with the app's layout by exploring all menus and options. Sometimes, understanding the interface can make navigation ea... ⇲

Camera issue

Partial screen appears during scanning

Fix: Check your device's display settings. Go to Settings > Display & Brightness and ensure that the display settings are set to default. This ca... ⇲

Settings issue

VERISCAN times out too quickly

Fix: Look for any settings within the app that may allow you to adjust the timeout duration. If available, increase the timeout period to give yo... ⇲

Account issue

Inability to update user information

Fix: Check if there is an option within the app settings to update your user information. If you find it, ensure you are entering the correct inf... ⇲

Bugs issue

Side reading feature not working properly

Fix: Ensure that you are using the side reading feature in the correct orientation and lighting. Sometimes, the feature may require specific cond... ⇲

VERISCAN does not recognize valid serial numbers

Fix: Double-check the serial number for any typos or formatting issues. Ensure you are entering it exactly as it appears, without extra spaces or... ⇲

Inconsistent scanning results

Fix: Ensure that you are scanning in a well-lit area and that the item is clean and free of obstructions. This can improve the accuracy of the sc... ⇲

Crashes issue

VERISCAN crashes when camera is activated

Fix: Check if your iPhone has enough storage space. Go to Settings > General > iPhone Storage and free up space if necessary, as low storage can... ⇲

Updates issue

VERISCAN fails to authenticate after updates

Fix: Log out of the app and log back in. This can refresh your session and resolve authentication issues after an update. OR If logging out do... ⇲

Compatibility issue

VERISCAN does not support all gold bar serial numbers

Fix: Check the app's documentation or FAQs to see if there is a list of supported serial numbers. This can clarify which serial numbers are recog... ⇲