fix problems on Southern Bancorp [iphone]

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Southern Bancorp
Info:
company: Southern Bancorp
: http://www.banksouthern.com
: www.banksouthern.com
Chat with our AI-based Southern Bancorp Support
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Login issue

Inconsistent biometric login

Fix: 1. Go to Settings > Face ID & Passcode (or Touch ID & Passcode) and ensure that the Southern Bancorp app is enabled for biometric login. 2.... ⇲

Error during login

Fix: 1. Double-check your username and password for any typos. 2. If you have forgotten your password, use the 'Forgot Password' option to reset... ⇲
 
Payments issue

Mobile deposit fails

Fix: 1. Ensure that you are following the app's guidelines for mobile deposits, such as taking clear pictures of the check and ensuring the check... ⇲
 
Updates issue

Southern Bancorp not regularly updated

Fix: 1. Regularly check the App Store for updates. Open the App Store, tap on your profile icon, and scroll down to see if an update for Southern... ⇲
 
Slow issue

Slow performance

Fix: 1. Close any unnecessary apps running in the background by swiping up from the bottom of the screen (or double-clicking the home button) and... ⇲
 
Account issue

Unable to unlock card

Fix: 1. Ensure you are following the correct steps in the app to unlock your card. Go to the card management section and select the option to unl... ⇲

Southern Bancorp logs out unexpectedly

Fix: 1. Ensure that you are not using a VPN or proxy that may interfere with the app's connection. 2. Check your app settings to see if there is... ⇲

Cannot change pre-selected account number for transfers

Fix: 1. Check if there is an option in the app settings to manage your default accounts. 2. Try logging out and logging back in to see if the op... ⇲

Account information not displayed

Fix: 1. Log out of the app and log back in to refresh your account data. 2. Check for any app updates in the App Store and install them if avail... ⇲
 
Bugs issue

Transactions show as undefined

Fix: 1. Log out of the app and log back in to refresh your account data. 2. Check for any app updates in the App Store and install them if avail... ⇲

Manual capture for deposits works sporadically

Fix: 1. Ensure you are following the app's guidelines for manual capture, such as taking clear pictures of the check. 2. Check your internet con... ⇲
 
Crashes issue

Southern Bancorp closes immediately after opening

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates. 2... ⇲
 
Registration issue

Cannot sign up due to errors

Fix: 1. Double-check all the information you are entering during the sign-up process for any typos or missing fields. 2. Ensure that you have a... ⇲
 
UI issue

Face ID option disappears

Fix: 1. Go to Settings > Face ID & Passcode and ensure that the Southern Bancorp app is enabled for Face ID. 2. Re-register your Face ID by goin... ⇲
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 what users are saying
Bad experience
49.4%

Good experience
40.3%

Neutral
10.4%

~ from our NLP analysis of 77 combined software ratings.

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 Private Data Southern Bancorp collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics