fix problems on Roommates [iphone]

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Roommates by Roomi
Info:
company: Roomi, Inc.
: https://roomiapp.freshdesk.com/en/support/home
: roomiapp.com
Chat with our AI-based Roommates Support
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Slow issue

Slow loading times

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the loading tim... ⇲
 
Search issue

Inconsistent search results

Fix: 1. Use Specific Keywords: When searching, use specific keywords related to your desired listings to improve accuracy. 2. Clear Filters: Ensu... ⇲

Random listings appear in searches

Fix: 1. Use Specific Keywords: When searching, use specific keywords related to your desired listings to improve accuracy. 2. Clear Filters: Ensu... ⇲
 
Bugs issue

Filters do not work properly

Fix: 1. Reset Filters: Clear all filters and reapply them one by one to see if they work correctly. 2. Update the App: Ensure you are using the l... ⇲

High number of inactive listings

Fix: 1. Use Filters: Apply filters to exclude inactive listings, if available. 2. Report Inactive Listings: If you come across inactive listings,... ⇲
 
Loading issue

Map function constantly refreshes

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection, as poor connectivity can cause the map to refresh frequently. 2.... ⇲
 
Customization issue

Difficult to edit listings

Fix: 1. Follow the Correct Steps: Go to your listings, select the one you want to edit, and look for an 'Edit' option. Ensure you are following t... ⇲

Cannot reorder images in listings

Fix: 1. Check for Update: Ensure you have the latest version of the app, as this feature may be improved in updates. 2. Follow the Correct Steps:... ⇲
 
Login issue

Sign-in issues

Fix: 1. Check Credentials: Ensure you are entering the correct email and password. If you forgot your password, use the 'Forgot Password' option... ⇲

Frequent app sign-outs

Fix: 1. Check for Update: Ensure you are using the latest version of the app, as updates may fix sign-out issues. 2. Clear App Cache: Offload the... ⇲
 
Syncing issue

Notifications do not sync

Fix: 1. Check Notification Settings: Go to Settings > Notifications > Roommates by Roomi and ensure notifications are enabled. 2. Restart the App... ⇲
 
Settings issue

Inability to delete photos

Fix: 1. Check for Update: Ensure you have the latest version of the app, as this feature may be improved in updates. 2. Follow the Correct Steps:... ⇲

No option to set lower budget limits for roommates

Fix: 1. Use Workarounds: When searching for roommates, set a higher budget limit and manually filter through listings to find those that meet you... ⇲
 
Support issue

Unresponsive customer support

Fix: 1. Check Help Section: Look for a help or FAQ section within the app that may provide answers to common issues. 2. Use Alternative Contact M... ⇲
 
Payments issue

Subscription cancellation issues

Fix: 1. Follow the Correct Steps: Go to your App Store account, tap on your profile picture, select 'Subscriptions', find Roommates by Roomi, and... ⇲
 
Updates issue

Limited functionality for non-premium users

Fix: 1. Explore Free Features: Familiarize yourself with the features available to non-premium users and make the most of them. 2. Consider Upgra... ⇲
 
UI issue

Poor user experience on mobile

Fix: 1. Update the App: Ensure you are using the latest version of the app, as updates may improve user experience. 2. Provide Feedback: Use any... ⇲
 
Messages issue

No read receipts for messages

Fix: 1. Check App Settings: Look for any settings related to messaging or notifications that may allow you to enable read receipts. 2. Provide Fe... ⇲
 
Registration issue

Lengthy and complicated sign-up process

Fix: 1. Follow the Steps Carefully: Go through the sign-up process step by step, ensuring you fill out all required fields accurately. 2. Use Soc... ⇲
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 what users are saying
Bad experience
69.8%

Good experience
23.9%

Neutral
6.3%

~ from our NLP analysis of 695 combined software ratings.

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 Private Data Roommates collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Safety Bundle: $14.99 Get verified and 5X more messages for $1/day
  2. Roomi Gold: $9.99 Get verified and 5X more messages for $1/day
  3. Premium (Weekly): $14.99 Upgrade your account to Premium
  4. Safety Bundle: $29.99 Get verified and 5X more messages for $1/day
  5. Roomi Gold: $19.99 Get verified and 5X more messages for $1/day
  6. Roomi Gold: $7.99 Get verified and 5X more messages for $1/day
  7. Safety Bundle (Weekly): $9.99 Get verified and 5X more messages for $1/day
  8. Premium (Monthly): $29.99 Upgrade your account to Premium
  9. Listing Boost Credit: $4.99 Use listing credits to boost your listing!
  10. Verification Bundle (Weekly): $10.00 Become eligible for verification badges