fix problems on SmartBen NOW [iphone]

—— Run into issues on SmartBen NOW? Get help pending when official support gets back to you!

SmartBen NOW

Info:

company: HodgesMace, LLC

: https://www.smartben.com/Home

: www.hodgesmace.com

Chat with our AI-based SmartBen NOW Support

🛠️ Common SmartBen NOW Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Blank page when accessing pay stubs/W2s

Fix: 1. Clear the app cache: Go to your iPhone Settings > Scroll down to SmartBen NOW > Tap on 'Clear Cache' if available. This can help refresh... ⇲

Login errors with no support contact

Fix: 1. Ensure correct credentials: Double-check your username and password for any typos. If you have forgotten your password, use the 'Forgot P... ⇲

Settings issue

Incorrect address details

Fix: 1. Update your address: Go to the profile or account settings within the app and look for an option to edit your personal information. Updat... ⇲

UI issue

Navigation difficulties

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and navigation. Look for a help or tutor... ⇲

Inability to enter values in HSA section

Fix: 1. Restart the app: Close the SmartBen NOW app completely and reopen it. This can sometimes resolve temporary input issues. 2. Check for app... ⇲

SmartBen NOW not user friendly

Fix: 1. Explore tutorials: Look for any tutorials or help sections within the app that can guide you on how to use it effectively. 2. Provide fee... ⇲

Limited information displayed after enrollment

Fix: 1. Review your profile: Go to your account settings to see if there are additional options to view more information. 2. Log out and log back... ⇲

Downloads issue

Download Paycheck function does not work

Fix: 1. Check storage space: Ensure that your iPhone has enough storage space available to download files. Go to Settings > General > iPhone Stor... ⇲

Forces login to benefits website

Fix: 1. Bookmark the benefits website: If you frequently need to access the benefits website, bookmark it in your browser for easier access. 2. U... ⇲

SmartBen NOW forgets login info

Fix: 1. Enable 'Remember Me' option: When logging in, ensure that you check any option that says 'Remember Me' or 'Keep me logged in'. 2. Update... ⇲

Updates issue

Outdated information

Fix: 1. Refresh the app: Pull down on the main screen to refresh the data displayed in the app. 2. Log out and log back in: This can sometimes fo... ⇲

Account issue

Enrollment confirmation not provided

Fix: 1. Check your email: Look for any confirmation emails in your inbox or spam folder. 2. Review the enrollment section: Go to the enrollment s... ⇲

Missing policy numbers

Fix: 1. Check your profile: Go to your account settings and see if the policy numbers are listed there. 2. Review your documents: If you have any... ⇲

Support issue

No phone numbers for support

Fix: 1. Use in-app support: Look for a help or support section within the app that may provide FAQs or chat support. 2. Check the website: Visit... ⇲

Poor response from support team

Fix: 1. Use in-app resources: Check the app for FAQs or help sections that may provide answers to common questions. 2. Document your issues: Keep... ⇲

Notifications issue

Notifications not enabled by default

Fix: 1. Enable notifications: Go to your iPhone Settings > Notifications > SmartBen NOW and toggle on 'Allow Notifications'. 2. Check in-app sett... ⇲

Raffle notifications missed due to settings

Fix: 1. Enable notifications: Go to your iPhone Settings > Notifications > SmartBen NOW and ensure notifications are enabled. 2. Check in-app set... ⇲

Compatibility issue

Inconsistent functionality with envision RX

Fix: 1. Check for updates: Ensure both SmartBen NOW and envision RX are updated to the latest versions. 2. Clear app cache: Clear the cache for b... ⇲

Loading issue

SmartBen NOW not working at this time

Fix: 1. Check for outages: Visit the SmartBen NOW website or social media pages to see if there are any reported outages. 2. Restart the app: Clo... ⇲