fix problems on Indian Express News + Epaper [iphone]

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—— Run into issues on Indian Express News + Epaper? Get help pending when official support gets back to you!

Indian Express News + Epaper
Info:
company: The Indian Express Group
: https://indianexpress.com/contact-us/
: indianexpress.com
Chat with our AI-based Indian Express News + Epaper Support
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Loading issue

Saved articles don't load

Fix: 1. Check your internet connection: Ensure you have a stable internet connection as saved articles may require it to load. 2. Restart the ap... ⇲

Full articles don't open completely

Fix: 1. Check your internet connection: Ensure you have a stable internet connection as poor connectivity can prevent articles from loading fully... ⇲

Related reading links hang on iPhone

Fix: 1. Check your internet connection: Ensure you have a stable internet connection as poor connectivity can cause links to hang. 2. Restart th... ⇲
 
Ads issue

Half screen ads shown despite subscription

Fix: 1. Log out and log back in: Sometimes, logging out of your account and logging back in can refresh your subscription status. 2. Check subsc... ⇲

Ads still show after premium purchase

Fix: 1. Log out and log back in: Sometimes, logging out of your account and logging back in can refresh your subscription status. 2. Check subsc... ⇲
 
Customization issue

Chennai news selection missing

Fix: 1. Check location settings: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sur... ⇲

Article sharing lacks links

Fix: 1. Use the copy link feature: Instead of sharing directly, try copying the link of the article and then pasting it into your preferred messa... ⇲

Font family looks informal

Fix: 1. Adjust font settings: Check if the app has any font settings in the preferences or accessibility options that allow you to change the fon... ⇲

Font size of notes is too small

Fix: 1. Adjust text size: Go to Settings > Display & Brightness > Text Size and increase the text size. This may affect the app's text size as we... ⇲
 
Payments issue

Many articles blocked after payment

Fix: 1. Verify subscription status: Go to your account settings in the app and ensure your subscription is active. 2. Log out and log back in: S... ⇲

Paywall for all articles

Fix: 1. Verify subscription status: Go to your account settings in the app and ensure your subscription is active. 2. Log out and log back in: S... ⇲
 
UI issue

URLs in articles can't be copied or tapped

Fix: 1. Use the copy feature: If the app allows, try to long-press on the URL to see if a copy option appears. 2. Check for updates: Ensure you... ⇲

UI feels clunky

Fix: 1. Restart the app: Close the app completely and reopen it to see if performance improves. 2. Check for updates: Ensure you are using the l... ⇲
 
Bugs issue

Entertainment section broken

Fix: 1. Restart the app: Close the app and reopen it to see if the entertainment section loads properly. 2. Check for updates: Ensure you are us... ⇲
 
Video issue

Full page black screens with looping videos

Fix: 1. Check your internet connection: Ensure you have a stable internet connection as poor connectivity can cause videos to not load properly.... ⇲
 
Slow issue

Site updates slowly

Fix: 1. Check your internet connection: Ensure you have a stable internet connection as slow connectivity can affect loading times. 2. Restart t... ⇲
 
Updates issue

Outdated news displayed

Fix: 1. Refresh the app: Pull down on the main news feed to refresh the content. 2. Check for updates: Ensure you are using the latest version o... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.2%

Bad experience
5.4%

Neutral
3.4%

~ from our NLP analysis of 2,034 combined software ratings.

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 Private Data Indian Express News + Epaper collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Combo Digital & Epaper: $49.99 Web + Ad Lite APP + Premium content + ePaper
  2. Combo Digital & Epaper: $49.99 Web + Ad Lite APP + Premium content + ePaper
  3. Combo Digital & Epaper: $12.99 Web + Ad Lite APP, Premium content + Epaper
  4. Combo Digital & Epaper: $99.99 Web + Ad Lite APP + Premium content + ePaper
  5. Digital One Year: $12.99 Web and Ad Lite APP + Premium content.
  6. Digital for 2 Years: $19.99 Web and Ad Lite APP + Premium content.
  7. ePaper for 2 years: $19.99 ePaper for any one edition and its archives.
  8. Combo Digital & Epaper: $19.99 Web + Ad Lite APP + Premium content + ePaper.
  9. ePaper for 1 year: $12.99 ePaper for any one edition and its archives.
  10. Digital for 3 months: $4.99 Web and Ad Lite APP + Premium content.