fix problems on GetGo Carsharing [iphone]

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—— Run into issues on GetGo Carsharing? Get help pending when official support gets back to you!

GetGo Carsharing
Info:
company: GetGo Technologies Pte Ltd
: https://help.getgo.sg/en/
: www.getgo.sg
Chat with our AI-based GetGo Carsharing Support
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Network issue

Poor performance in underground garages

Fix: 1. If possible, park in areas of the garage that have better signal reception, such as near entrances or exits. 2. Use the app before enteri... ⇲

Service outages prevent car access

Fix: 1. Check the app or the GetGo website for any service outage notifications. 2. If you anticipate needing a car, plan ahead and reserve one d... ⇲
 
Compatibility issue

Limited approved charging stations

Fix: 1. Use the app's map feature to locate the nearest approved charging stations. 2. Plan your trips around these stations to ensure you have a... ⇲

Old car models available

Fix: 1. Check the app regularly for updates on available car models, as the fleet may change. 2. Provide feedback through the app regarding your... ⇲
 
Camera issue

Back-up camera malfunctions

Fix: 1. Ensure the camera lens is clean and free from obstructions. 2. Restart the car's system if possible, as this can sometimes reset the came... ⇲
 
Bugs issue

Frequent app errors

Fix: 1. Clear the app's cache by going to Settings > General > iPhone Storage, selecting the GetGo app, and choosing 'Offload App'. This will fre... ⇲
 
Support issue

Slow customer service response

Fix: 1. Use the app's FAQ section for common issues, which may provide immediate answers. 2. If you need to contact customer service, try reachin... ⇲

Time-consuming support interactions

Fix: 1. Prepare all necessary information before contacting support, such as your account details and a description of the issue, to streamline t... ⇲

Overall service quality decline

Fix: 1. Provide constructive feedback through the app regarding your experiences, as this can help the company identify areas for improvement. 2.... ⇲
 
Security issue

Face recognition verification problems

Fix: 1. Ensure your face is well-lit and unobstructed when attempting verification. 2. If the face recognition fails, try using an alternative ve... ⇲
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Good experience
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Neutral
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~ from our NLP analysis of 19 combined software ratings.

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 Private Data GetGo Carsharing collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics