fix problems on ChatMate [iphone]

​

—— Run into issues on ChatMate ? Get help pending when official support gets back to you!

ChatMate for WhatsApp
Info:
company: Bastian Roessler
: https://chatmate.io/faq
: chatmate.io
Chat with our AI-based ChatMate Support
   Hello! How can I assist you?  

characters left:
 
Uploads issue

Unavailability to transmit photos

Fix: 1. Check app permissions: Go to your iPhone settings, find ChatMate for WhatsApp, and ensure it has permission to access your photos. If not... ⇲
 
Compatibility issue

Interface issues with keyboard case on iPad Pro

Fix: 1. Adjust keyboard settings: Go to Settings > General > Keyboard and check if there are any settings that might be affecting the keyboard's... ⇲
 
Network issue

Loses connection with phone often

Fix: 1. Re-pair the app: Disconnect and reconnect ChatMate to your WhatsApp account. This can help re-establish a stable connection. OR 2. Ens... ⇲
 
Notifications issue

No sound notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > ChatMate for WhatsApp and ensure that sounds are enabled for notifications.... ⇲

Notifications not working

Fix: 1. Check app notifications: Go to Settings > Notifications > ChatMate for WhatsApp and ensure that notifications are allowed and set to show... ⇲

No push notifications

Fix: 1. Enable push notifications: Go to Settings > Notifications > ChatMate for WhatsApp and ensure that 'Allow Notifications' is turned on. O... ⇲
 
Messages issue

Cannot reply to specific messages

Fix: 1. Use the reply feature: If available, tap and hold the message you want to reply to and look for a reply option. If this feature is not pr... ⇲
 
Loading issue

ChatMate takes too long to load

Fix: 1. Free up storage space: Go to Settings > General > iPhone Storage and delete any unnecessary apps or files to improve performance. OR 2... ⇲
 
Screen issue

White screen requires app restart

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-tap the home button) and swipe up on ChatMate to close it, then re... ⇲
 
Customization issue

Missing ability to minimize conversation window

Fix: 1. Use multitasking features: On iPad, you can use Split View or Slide Over to keep ChatMate open while using other apps, which can serve as... ⇲

Nickname creation for review is unnecessary

Fix: 1. Skip the nickname: If the app allows you to proceed without entering a nickname, simply skip this step. OR 2. Use a placeholder: If a... ⇲
 
Freezing issue

ChatMate freezes while loading conversations

Fix: 1. Clear app cache: Similar to the first issue, clearing the cache can help improve loading times and reduce freezing. OR 2. Restart your... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
85.3%

Bad experience
11.8%

Neutral
2.9%

~ from our NLP analysis of 34 combined software ratings.

 Switch to these Alternatives:
Chat+ WA for iPad
Dual Messenger+
Multi Messenger Pro Chat App
WA Web - Dual Chat App
Messenger Duo for Whats Web
MyTaag
Whats Messenger App
Friendly Plus Social Browser
WSC-Connect
HOMECASE

 Private Data ChatMate collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics