fix problems on ByNext [iphone]

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—— Run into issues on ByNext? Get help pending when official support gets back to you!

ByNext - Home Help, Delivered
Info:
company: Cleanly
: https://bynext.co/help/
: bynext.co
Chat with our AI-based ByNext Support
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Bugs issue

Lost items

Fix: Before sending items for laundry, take photos of them for your records. This can help in case of disputes about lost items. Always double-ch... ⇲

Items returned damaged

Fix: Inspect your items immediately upon return. If you notice any damage, take photos and report it through the app as soon as possible to docum... ⇲

Incorrect washing instructions followed

Fix: Before sending items for laundry, ensure that you clearly label any special washing instructions in the app. Double-check that these instruc... ⇲

Items returned wrinkled

Fix: For items that are prone to wrinkling, consider requesting a specific service that includes pressing or steaming, if available in the app.... ⇲
 
Support issue

Poor customer service response

Fix: Utilize the app's FAQ section to find answers to common issues. This can save time and provide immediate solutions without needing to contac... ⇲

Difficulty in reaching customer support

Fix: Try using the in-app chat feature for immediate assistance, as it may provide quicker responses than email or phone support. OR Check if... ⇲
 
Notifications issue

Lack of communication about delays

Fix: Regularly check the app for updates on your service status. If you notice a delay, you can proactively reach out through the app's support f... ⇲
 
Loading issue

Unreliable scheduling

Fix: When scheduling pickups, choose time slots that are less likely to conflict with your other commitments. This can help reduce the impact of... ⇲

Frequent rescheduling of services

Fix: If you notice frequent rescheduling, try to schedule your services during off-peak times when demand may be lower, potentially leading to mo... ⇲
 
Syncing issue

Inaccurate tracking of laundry status

Fix: Refresh the app or log out and back in to see if the tracking information updates. Sometimes, a simple refresh can resolve display issues.... ⇲
 
Payments issue

No compensation for lost items

Fix: Document all items sent for laundry, including their value, and keep records of your communications regarding lost items. This can help in a... ⇲
 
UI issue

Confusing app interface

Fix: Take some time to explore the app's features and settings. Familiarizing yourself with the layout can help reduce confusion over time. OR... ⇲
 
Customization issue

Limited customization options for pickups

Fix: When scheduling pickups, look for any options to add notes or special requests. This can help tailor the service to your needs, even if opti... ⇲
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 what users are saying
Good experience
59.5%

Bad experience
38.0%

Neutral
2.5%

~ from our NLP analysis of 1,429 combined software ratings.

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SUGARED + BRONZED

 Private Data ByNext collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics