fix problems on SLCPL [iphone]

—— Run into issues on SLCPL? Get help pending when official support gets back to you!

SLCPL

Info:

company: Salt Lake City Public Library

: https://www.slcpl.org/

Chat with our AI-based SLCPL Support

🛠️ Common SLCPL Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

SLCPL freezes during search

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the SLCPL app off... ⇲

Holds list cannot be cleared

Fix: 1. Navigate to the Holds section in the app. 2. Look for an option to manage or edit your holds. 3. If available, select the holds you wish... ⇲

Bugs issue

Cannot cancel holds

Fix: 1. Go to the Holds section in the app. 2. Look for an option to manage your holds. 3. If you see the hold you want to cancel, tap on it and... ⇲

SLCPL does not save library card number

Fix: 1. Go to the app settings and look for an option to save your library card number. 2. Enter your library card number and ensure you save the... ⇲

UI issue

Does not display due dates

Fix: 1. Check the app settings to ensure that notifications and due dates are enabled. 2. Go to Settings > Notifications and ensure that SLCPL is... ⇲

Does not show overdue items

Fix: 1. Check the app settings to ensure that overdue notifications are enabled. 2. Go to Settings > Notifications and ensure that SLCPL is allow... ⇲

Automatic renewals not clear

Fix: 1. Check the app settings for any options related to automatic renewals. 2. Look for a section that details your current loans and their ren... ⇲

Requires re-login every time

Fix: 1. Ensure that you are selecting the 'Remember Me' or 'Stay Logged In' option when logging in. 2. Check your phone's settings to ensure that... ⇲

Slow issue

Search function is slow

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if performance improves. 2. Close any other a... ⇲

Search issue

Home page accessible but catalogue search fails

Fix: 1. Ensure that you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the catalogue search works. 2. Restar... ⇲