fix problems on Petco [iphone]

—— Run into issues on Petco? Get help pending when official support gets back to you!

Petco: The Pet Parents Partner

Info:

company: PETCO Animal Supplies Stores, Inc.

: https://www.petco.com/help

Chat with our AI-based Petco Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App is glitchy when using filters

Fix: Try clearing the app's cache. Go to your iPhone's Settings > General > iPhone Storage > Petco app > Offload App. This will remove the app bu... »»

Slow loading times

Fix: Check your internet connection. Switch between Wi-Fi and cellular data to see if the loading times improve. If using Wi-Fi, try restarting y... »»

Search issue

Search results are overly broad

Fix: Use specific keywords when searching. Instead of searching for 'dog food', try 'grain-free dog food' or include the brand name to narrow dow... »»

Difficult to find previous purchases

Fix: Go to the account section and look for 'Order History' or 'Previous Purchases'. This should list all your past orders for easy reference.... »»

Bugs issue

Inconsistent application of discounts

Fix: Before completing your purchase, double-check the discount codes applied in the cart. Make sure they are entered correctly and that they app... »»

Items marked as available are out of stock

Fix: Check the estimated delivery date before adding items to your cart. If the item is out of stock, consider looking for similar products or ch... »»

Rewards points often disappear

Fix: Check your rewards points balance regularly in the app under the rewards section. If points are missing, ensure you are logged into the corr... »»

Poor product descriptions

Fix: If product descriptions are lacking, check for user reviews and Q&A sections for additional information from other customers. OR Consider... »»

Substitution feature is poorly implemented

Fix: When placing an order, clearly indicate your preferences for substitutions in the notes section if available. This may help the fulfillment... »»

Limited vet clinic options for medication

Fix: If your preferred vet clinic is not listed, consider contacting them directly to see if they can partner with Petco for medication orders.... »»

Settings issue

Difficult to navigate account settings

Fix: Familiarize yourself with the layout of the account settings. Tap on the 'Account' icon, and explore each section to understand where to fin... »»

UI issue

Cannot easily switch between delivery and pickup

Fix: When placing an order, look for a toggle or option at the checkout screen that allows you to select between delivery and pickup. Make sure t... »»

Cannot enlarge product images

Fix: Try tapping on the product image to see if it opens in a larger view. If this does not work, check for a zoom feature by pinching the image... »»

Crashes issue

App crashes frequently

Fix: Ensure your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. OR Uni... »»

Account issue

Inability to update billing information easily

Fix: Navigate to the account settings and look for the payment methods section. Tap on it to update your billing information. Make sure to save c... »»

Payments issue

Issues with payment processing

Fix: Check your internet connection and ensure it is stable. If the payment fails, try using a different payment method or card. OR Clear the... »»

Sign-in issues with Google account

Fix: Ensure you are using the correct Google account credentials. If you have multiple Google accounts, try signing in with a different one. OR... »»

App locks users out frequently

Fix: If you are locked out, try resetting your password through the app or website. Follow the prompts to regain access to your account. OR En... »»

App does not remember login credentials

Fix: Ensure that you have the 'Remember Me' option checked when logging in. This should help the app retain your credentials for future logins.... »»

Notifications issue

Inconsistent notifications for order readiness

Fix: Check your notification settings in the app and ensure that notifications are enabled for order updates. Go to Settings > Notifications > Pe... »»

Glitches issue

Filters do not work as intended

Fix: Try resetting the filters by clearing all selections and starting fresh. This can sometimes resolve issues with filters not applying correct... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.5%

Bad experience

3.8%

Neutral

2.8%

~ from our NLP analysis of 335,536 combined software ratings.

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Private Data Petco collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Contact Info
- Browsing History
- Identifiers
- Usage Data
- Diagnostics
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Browsing History
- Identifiers
- Usage Data
- Diagnostics