fix problems on Way [iphone]

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—— Run into issues on Way? Get help pending when official support gets back to you!

Way - Intuitive Eating App
Info:
company: Pathways to Nutrition, Inc.
: https://www.eatmyway.com/contact-us/
: www.eatmyway.com
Chat with our AI-based Way Support
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Customization issue

No option for 'none of the above' in multiple choice questions

Fix: 1. When faced with a question that does not apply, select the closest option that reflects your situation. 2. Keep a personal journal or not... ⇲
 
Support issue

Insufficient instructions for exercises

Fix: 1. Look for any video tutorials or additional resources within the app that may provide more context. 2. Search online for external resource... ⇲

No customer support contact available

Fix: 1. Look for any help or FAQ sections within the app that may provide answers to common questions. 2. Check the app's website for any support... ⇲
 
Freezing issue

Way frequently locks up

Fix: 1. Ensure your iPhone is updated to the latest iOS version. 2. Close the app completely by swiping it away in the app switcher and then reop... ⇲

Way freezes and becomes unresponsive

Fix: 1. Force close the app by swiping it away in the app switcher. 2. Restart your iPhone to clear any temporary glitches that may be causing th... ⇲
 
Bugs issue

Previous session answers incorrectly populate prompts

Fix: 1. Manually clear previous answers before starting a new session. 2. If the app allows, reset your progress or clear cache/data to prevent o... ⇲

Inconsistent session limits

Fix: 1. Keep track of your sessions manually to identify any patterns in the limits. 2. If you notice inconsistencies, document them for future r... ⇲

Typos and grammatical errors present

Fix: 1. Take note of any errors you encounter and keep a list. 2. If the app has a feedback option, consider submitting your list of errors for f... ⇲
 
Syncing issue

Sessions do not save after completion

Fix: 1. Ensure you are connected to the internet when completing sessions, as this may affect saving. 2. After completing a session, wait a momen... ⇲
 
Loading issue

Next session countdown gets stuck

Fix: 1. Try restarting the app to reset the countdown timer. 2. If the countdown is stuck, manually navigate to the next session by selecting it... ⇲
 
Screen issue

Text does not fit on the screen

Fix: 1. Check if there is a zoom or text size option in the app settings to adjust the text size. 2. Rotate your device to landscape mode to see... ⇲

Content is cut off and cannot be scrolled

Fix: 1. Try rotating your device to landscape mode to see if the content fits better. 2. Restart the app to refresh the display and see if scroll... ⇲
 
UI issue

Buttons and options are cut off

Fix: 1. Ensure your iPhone's display settings are set to standard and not zoomed. 2. Restart the app to see if the layout adjusts correctly. OR... ⇲

Inability to finish sessions due to missing buttons

Fix: 1. Restart the app to see if the buttons reappear. 2. If the buttons are still missing, try navigating to a different section and then back... ⇲
 
Login issue

Users cannot recover forgotten passwords

Fix: 1. Check the app for a 'Forgot Password' option and follow the prompts to reset your password. 2. If this option is not available, try using... ⇲
 
Updates issue

No new content available after initial sessions

Fix: 1. Check for any updates in the app that may include new content. 2. Explore any community forums or social media groups related to the app... ⇲

Basic and simplistic content

Fix: 1. Use the app as a starting point and seek additional resources such as books, articles, or online courses to deepen your understanding of... ⇲
 
Payments issue

Immediate charges for subscription despite free trial

Fix: 1. Review the app's subscription settings to ensure you understand the trial terms. 2. If you were charged unexpectedly, check your purchase... ⇲
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 what users are saying
Good experience
49.4%

Bad experience
31.2%

Neutral
19.5%

~ from our NLP analysis of 77 combined software ratings.

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 Private Data Way collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Diagnostics

  Cost of Subscriptions
  1. Way All Session Access: $6.99 Monthly Access
  2. Way Annual Subscription: $49.99 Annual access to all Way sessions
  3. Way All Session Access: $6.99 Monthly Access
  4. Way Annual Subscription: $49.99 Annual access to all Way sessions