fix problems on Lexus [iphone]

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Lexus
Info:
company: Lexus, a Division of Toyota Motor Sales, U.S.A.
: https://www.lexus.com/contact
: www.lexus.com
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Login issue
app logs out frequently

Fix: 1. Check your iPhone's settings to ensure that the app has permission to run in the background. Go to Settings > General > Background App Re... ⇲
 
Updates issue
inaccurate vehicle status updates

Fix: 1. Ensure that your vehicle is properly connected to the app. Check the vehicle's settings to confirm that it is linked to your account. 2.... ⇲
app fails to show accurate maintenance status

Fix: 1. Ensure that your vehicle is properly connected to the app and that all maintenance records are up to date. 2. Restart the app to refresh... ⇲
app does not provide real-time vehicle health updates

Fix: 1. Ensure that your vehicle is connected to the app and that all necessary permissions are granted. 2. Restart the app to refresh the vehicl... ⇲
 
Notifications issue
delayed information on charge state

Fix: 1. Ensure that your vehicle is connected to a stable power source and that the charging cable is properly connected. 2. Restart the Lexus ap... ⇲
inconsistent notifications

Fix: 1. Check your iPhone's notification settings for the Lexus app. Go to Settings > Notifications > Lexus and ensure that notifications are ena... ⇲
 
Compatibility issue
limited functionality compared to other markets

Fix: 1. Check if there are any regional settings in the app that can be adjusted to unlock additional features. Go to the app settings and look f... ⇲
app does not integrate well with Apple Watch

Fix: 1. Ensure that the Lexus app is installed on your Apple Watch and that it is updated to the latest version. 2. Check the settings on your iP... ⇲
 
UI issue
UI changes negatively impact usability

Fix: 1. Familiarize yourself with the new layout by exploring the app's menus and options. Take note of where frequently used features are now lo... ⇲
confusing navigation within the app

Fix: 1. Take some time to explore the app's menus and features. Familiarizing yourself with the layout can help ease navigation. 2. Look for any... ⇲
 
Crashes issue
app crashes or freezes

Fix: 1. Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage to check. If storage is low, consid... ⇲
 
Payments issue
subscription required for basic features

Fix: 1. Review the features included in the free version of the app to maximize its use. Familiarize yourself with what is available without a su... ⇲
 
Support issue
poor customer support

Fix: 1. Utilize the app's help or FAQ section to find answers to common questions. This can often provide immediate assistance without needing to... ⇲
 
Bugs issue
difficulties with digital key functionality

Fix: 1. Ensure that your digital key is properly set up in the Lexus app. Go to the app settings and verify that the digital key feature is enabl... ⇲
app fails to process requests consistently

Fix: 1. Ensure that your internet connection is stable. Check your Wi-Fi or cellular data signal strength. 2. Restart the app to clear any tempor... ⇲
 
Customization issue
app does not allow control of windows or sunroof

Fix: 1. Verify that your vehicle model supports window and sunroof control through the app. Check the user manual or the app's feature list. 2. R... ⇲
 
Settings issue
inability to schedule service appointments

Fix: 1. Check if the service scheduling feature is available in your region. Some features may be limited based on location. 2. Restart the app a... ⇲
app does not retain user settings

Fix: 1. Ensure that you are logged into your account and that your settings are saved before exiting the app. 2. Restart the app to see if the se... ⇲
 
Privacy issue
inaccurate location tracking

Fix: 1. Ensure that location services are enabled for the Lexus app. Go to Settings > Privacy > Location Services and make sure it is set to 'Whi... ⇲
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 what users are saying
Good experience
96.3%

Bad experience
2.2%

Neutral
1.4%

~ from our NLP analysis of 87,991 combined software ratings.

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 Private Data Lexus collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics