fix problems on K-POP Starpic [iphone]

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—— Run into issues on K-POP Starpic? Get help pending when official support gets back to you!

K-POP Starpic
Info:
company: METASTAR Incorporated
: https://www.metastar.be/
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Ads issue

Ads cover buttons

Fix: 1. Try rotating your device to landscape mode to see if the ad layout changes and allows access to the buttons. 2. Close and reopen the app... ⇲

Inability to exit ads

Fix: 1. Look for a small 'X' or 'Close' button on the ad. It may be located in a corner of the ad. 2. If the ad does not close, try tapping the... ⇲
 
Bugs issue

Inability to save work automatically

Fix: 1. Regularly tap the save button (if available) after making changes to ensure your work is not lost. 2. Check the app settings for any opt... ⇲

Hearts disappear unexpectedly

Fix: 1. Log out and log back into your account to refresh your data. 2. Check for any app updates that may address this issue. OR 3. If heart... ⇲

Blank pictures after reopening the app

Fix: 1. Restart the app to see if the pictures reload correctly. 2. Check for any updates to the app that may fix this issue. OR 3. If the pr... ⇲
 
UI issue

Zooming functionality is clunky

Fix: 1. Try using pinch-to-zoom gestures more slowly to see if it improves responsiveness. 2. Check if there are any settings in the app that al... ⇲

Missing or incorrect color squares

Fix: 1. Restart the app to see if the color squares refresh and display correctly. 2. Check for any updates to the app that may address this iss... ⇲

Difficulty in selecting members for new groups

Fix: 1. Ensure you are familiar with the selection interface. Look for any filters or sorting options that may help you find members more easily.... ⇲

No way to view posted pictures or comments

Fix: 1. Explore all sections of the app to ensure you are not missing the gallery or comment section. 2. Check for any updates to the app that m... ⇲
 
Updates issue

Old pictures not updated

Fix: 1. Check your internet connection to ensure that the app can sync with the server for updates. 2. Try refreshing the app by pulling down on... ⇲
 
Slow issue

Lag when scrolling through pictures

Fix: 1. Close any other apps running in the background to free up memory. Double-tap the home button and swipe up on apps to close them. 2. Rest... ⇲
 
Customization issue

Profile features are limited

Fix: 1. Explore all sections of the profile settings to ensure you are not missing any features. 2. Check for any updates to the app that may in... ⇲

No option to color diagonally

Fix: 1. Check the app's settings or help section to see if there are any tips on how to color diagonally. 2. Experiment with different finger mo... ⇲

No countdown for color completion

Fix: 1. Check the app settings to see if there is an option to enable countdowns or timers. 2. Use a separate timer app on your phone to keep tr... ⇲
 
Loading issue

Pictures sometimes fail to load

Fix: 1. Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if it improves loading times. 2. Restar... ⇲
 
Search issue

Inability to find missing color spots

Fix: 1. Zoom in on the areas where you suspect missing colors to see if they are more visible. 2. Use a contrasting color to fill in areas to he... ⇲
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 what users are saying
Good experience
91.8%

Neutral
4.1%

Bad experience
4.1%

~ from our NLP analysis of 7,600 combined software ratings.

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 Private Data K-POP Starpic collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Browsing History
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 1,000 Hearts: $0.99 +100 Hearts
  2. 90,000 Hearts: $84.99 +45,000 Hearts
  3. 10,000 Hearts: $9.99 +3,000 Hearts
  4. 5,000 Hearts: $4.99 +1,000 Hearts
  5. 50,000 Hearts: $44.99 +20,000 Hearts