fix problems on ATBS [iphone]

—— Run into issues on ATBS? Get help pending when official support gets back to you!

ATBS

Info:

company: AMERICAN TRUCK BUSINESS SERVICES, LLC

: https://www.atbs.com/knowledge-hub

: www.atbs.com

Chat with our AI-based ATBS Support

🛠️ Common ATBS Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Missing functionality from old app

Fix: Review the app's update notes or user guide to identify any new features that may have replaced the old functionality. Sometimes, similar fe... ⇲

Cannot share documents directly from email or text

Fix: Check the app's settings to ensure that it has permission to access your email and messaging apps. Go to Settings > Privacy > Contacts and e... ⇲

Updates issue

Some menu items still under development

Fix: Keep an eye on the app's update section in the App Store for any announcements regarding new features or menu items. Regular updates may inc... ⇲

Slow issue

Receipts processing delays

Fix: Ensure that your internet connection is stable and strong, as poor connectivity can lead to delays in processing. Try switching to a differe... ⇲

Syncing issue

Documents not migrated to new system

Fix: Check if there is an option within the app to manually import or sync documents from the old app. Look for an 'Import' or 'Sync' feature in... ⇲

UI issue

ATBS not appearing in share menu

Fix: Restart your iPhone to refresh the system. Sometimes, a simple restart can resolve issues with apps not appearing in the share menu. OR C... ⇲

Bugs issue

Bugs after recent update

Fix: Clear the app's cache by deleting and reinstalling the app. This can help eliminate any corrupted files that may have been introduced during... ⇲

Crashes issue

ATBS crashes when scanning documents

Fix: Ensure that your device's software is up to date. Go to Settings > General > Software Update and install any available updates, as they may... ⇲

Uploads issue

Uploading documents process is slow and difficult

Fix: Check your internet connection speed. If it's slow, try switching to a different Wi-Fi network or using mobile data to see if the upload spe... ⇲

Cropping tool for uploads is not functioning

Fix: Try restarting the app to see if this resolves the issue with the cropping tool. Sometimes, a fresh start can fix minor glitches. OR As a... ⇲

Login issues and password reset failures

Fix: Double-check that you are entering the correct username and password. Ensure that Caps Lock is not on and that there are no extra spaces whe... ⇲

Compatibility issue

Inconsistent performance across devices

Fix: Ensure that all devices are running the same version of the app. Check for updates in the App Store and install them on all devices to ensur... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

68.4%

Bad experience

26.3%

Neutral

5.3%

~ from our NLP analysis of 38 combined software ratings.

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Private Data ATBS collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location