fix problems on Synced Tool [iphone]

—— Run into issues on Synced Tool? Get help pending when official support gets back to you!

Synced Tool

Info:

company: ConnectWise

: https://axcient.com/contact-us/

: axcient.com

Chat with our AI-based Synced Tool Support

🛠️ Common Synced Tool Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Slow downloading of files

Fix: 1. Check your internet connection: Ensure you have a stable and fast Wi-Fi connection. You can test your speed using a speed test app. If th... ⇲

Cannot open password protected Excel files

Fix: 1. Use a different app: If Synced Tool cannot open password-protected Excel files, try using Microsoft Excel or another spreadsheet app that... ⇲

Crashes issue

Synced Tool crashes frequently

Fix: 1. Update the app: Check the App Store for any available updates for Synced Tool. Developers often release updates to fix bugs and improve s... ⇲

Slow issue

Slow navigation

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom on newer iPhones) to see all open apps. Swipe up on any... ⇲

Uploads issue

Uploading photos/videos not working

Fix: 1. Check permissions: Go to your iPhone settings, find Synced Tool, and ensure it has permission to access your photos and videos. If not, e... ⇲

Camera upload only to upload section

Fix: 1. Manually move files: After uploading photos/videos, manually move them to the desired section within the app if possible. 2. Use a differ... ⇲

Backup issue

Times out during photo backup

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi connection. If the connection is weak, try moving closer to the router or... ⇲

Loading issue

No caching for faster viewing

Fix: 1. Enable offline mode: If Synced Tool has an offline mode, enable it to allow for faster access to previously viewed files without needing... ⇲

UI issue

Does not follow Apple’s GUI guidelines

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its layout and features, which may help you navigate i... ⇲

UI issues with dark mode

Fix: 1. Adjust brightness: If the UI is hard to read in dark mode, try adjusting the brightness of your iPhone screen to improve visibility. 2. P... ⇲

User experience needs improvement

Fix: 1. Familiarize yourself with the app: Spend time exploring all features and settings to better understand how to navigate the app effectivel... ⇲

Security issue

No support for fingerprint/Face ID

Fix: 1. Use a strong password: Since biometric authentication is not available, ensure you set a strong password for the app to keep your files s... ⇲

Locked PDFs do not work

Fix: 1. Use a different PDF reader: If Synced Tool cannot open locked PDFs, try using a dedicated PDF reader app like Adobe Acrobat Reader, which... ⇲

Glitches issue

Glitchy and unreliable

Fix: 1. Clear app data: If possible, clear the app's data or cache to remove any corrupted files that may be causing glitches. 2. Update the app:... ⇲

Customization issue

Does not support dark mode

Fix: 1. Adjust your iPhone settings: If you prefer dark mode, you can enable it system-wide in your iPhone settings. Go to Settings > Display & B... ⇲

Storage issue

Limited file management capabilities

Fix: 1. Organize files externally: Use a different file management app that offers more robust features for organizing and managing files, and th... ⇲

Compatibility issue

Issues with iPhone 6 compatibility

Fix: 1. Update iOS: Ensure your iPhone 6 is running the latest version of iOS that it supports. Go to Settings > General > Software Update to che... ⇲

Downloads issue

Downloads entire folder instead of viewing

Fix: 1. Check app settings: Look for any settings within Synced Tool that may allow you to change the download behavior to view files instead of... ⇲

Support issue

Poor customer support

Fix: 1. Utilize online resources: Look for user forums, FAQs, or community support pages related to Synced Tool where you can find answers to com... ⇲