fix problems on CBUS 311 [iphone]

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—— Run into issues on CBUS 311? Get help pending when official support gets back to you!

CBUS 311
Info:
company: City of Columbus, Ohio
: https://support.rocksolid.com/
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UI issue

Clunky form fill

Fix: 1. Ensure that your keyboard settings are optimized by going to Settings > General > Keyboard. 2. Enable features like 'Auto-Correction' and... ⇲

No confirmation of requests

Fix: 1. After submitting a request, take a screenshot of the confirmation screen (if available) for your records. 2. Keep a log of your requests... ⇲

Inability to track request status

Fix: 1. Manually keep a record of your requests in a notes app, including dates and details. 2. If the app has a history or log feature, use that... ⇲

Redirects to browser

Fix: 1. Check the app settings to see if there are options to open links within the app instead of the browser. 2. If the app is designed to redi... ⇲

Difficult to navigate

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Use any available help or tutorial features within the app to unde... ⇲

No way to follow up on requests

Fix: 1. Keep a personal log of your requests, including dates and details, to track them manually. 2. Use reminders in your calendar app to follo... ⇲

Useless for bulk pickup requests

Fix: 1. If the app does not support bulk requests, consider contacting the service provider directly via phone or email for assistance with bulk... ⇲

Overall poor usability

Fix: 1. Familiarize yourself with the app's features and layout to improve your experience. 2. Provide feedback through any available channels wi... ⇲
 
Support issue

No support or contact options

Fix: 1. Look for any help or FAQ sections within the app that may provide guidance. 2. Search online for user forums or community discussions rel... ⇲

Rude customer service

Fix: 1. Document your interactions with customer service for your records. 2. If you encounter rude service, remain calm and try to resolve the i... ⇲
 
Login issue

Login issues

Fix: 1. Ensure you are entering the correct username and password. If you forgot your password, use the 'Forgot Password' feature to reset it. 2.... ⇲
 
Notifications issue

Limited notification options

Fix: 1. Go to Settings > Notifications > CBUS 311 and ensure notifications are enabled. 2. Check within the app for any settings related to notif... ⇲
 
Updates issue

No updates in over a year

Fix: 1. Regularly check the App Store for any updates to the app. 2. If no updates are available, consider using alternative apps that provide si... ⇲
 
Search issue

Address search returns errors

Fix: 1. Double-check the address format you are entering; ensure it is complete and correctly spelled. 2. Try searching for nearby landmarks or u... ⇲
 
Compatibility issue

Not a native app

Fix: 1. If the app is a web wrapper, consider using the mobile website directly for potentially better performance. 2. Bookmark the website for e... ⇲

CBUS 311 is a thin wrapper around a website

Fix: 1. Use the mobile website directly for potentially better performance and features. 2. Bookmark the website for easier access. OR 1. Expl... ⇲
 
Glitches issue

Glitchy user experience

Fix: 1. Restart the app and your device to clear any temporary glitches. 2. Ensure your iPhone has enough storage space by going to Settings > Ge... ⇲
 
Bugs issue

Inaccurate service request history

Fix: 1. Manually keep a record of your requests in a notes app to ensure you have accurate information. 2. If possible, take screenshots of your... ⇲
 
Privacy issue

Privacy concerns with data sharing

Fix: 1. Review the app's privacy settings and adjust them according to your comfort level. 2. Limit the amount of personal information you share... ⇲
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 what users are saying
Bad experience
80.0%

Good experience
15.0%

Neutral
5.0%

~ from our NLP analysis of 40 combined software ratings.

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Digital Diaries

 Private Data CBUS 311 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics