fix problems on CareConnect [iphone]

​

—— Run into issues on CareConnect ? Get help pending when official support gets back to you!

CareConnect for Caregivers
Info:
company: Care Connect, LLC
: https://www.careconnectmobile.com/
: www.careconnectmobile.com
Chat with our AI-based CareConnect Support
   Hello! How can I assist you?  

characters left:
 
Notifications issue

Notifications not working on iPhone 8

Fix: 1. Go to Settings on your iPhone and scroll down to find CareConnect. 2. Tap on it and ensure that 'Allow Notifications' is turned on. 3. Ch... ⇲
 
Gameplay issue

Boring and uninteresting training courses

Fix: 1. Provide feedback within the app about the training courses. Look for a feedback option in the settings or help section. 2. Engage with ot... ⇲
 
Bugs issue

Errors with shift schedules

Fix: 1. Check the settings in the app to ensure your time zone is set correctly. Go to Settings > General > Date & Time and ensure 'Set Automatic... ⇲

Shift displayed on wrong day

Fix: 1. Check your time zone settings in the app and on your iPhone to ensure they match. Go to Settings > General > Date & Time and ensure 'Set... ⇲

Inaccurate job listings

Fix: 1. Regularly refresh the job listings by pulling down on the job listings page to update the data. 2. Check your filters and settings to ens... ⇲
 
Freezing issue

E-learning section gets stuck

Fix: 1. Close the app completely and restart your iPhone as mentioned in previous solutions. 2. Ensure you have a stable internet connection, as... ⇲
 
UI issue

Cannot select items in learning section

Fix: 1. Restart the app and try again. Sometimes, a simple restart can resolve selection issues. 2. Ensure your iPhone's software is up to date b... ⇲

Birthday input error

Fix: 1. Double-check the format in which you are entering your birthday. Ensure you are using the correct date format as required by the app. 2.... ⇲
 
Settings issue

Cannot change profile preferences

Fix: 1. Navigate to the profile section of the app and look for an 'Edit' option. 2. If you cannot find it, try logging out of the app and loggin... ⇲
 
Crashes issue

CareConnect crashes after update

Fix: 1. Restart your iPhone to clear any temporary glitches that may have occurred after the update. 2. Check for any additional updates for the... ⇲

CareConnect does not open after update

Fix: 1. Restart your iPhone to clear any temporary issues that may be preventing the app from opening. 2. Check for any additional updates for th... ⇲

CareConnect crashes on launch

Fix: 1. Restart your iPhone to clear any temporary glitches that may be causing the app to crash. 2. Check for any available updates for the app... ⇲
 
Messages issue

Unable to chat within the app

Fix: 1. Ensure you have a stable internet connection, as poor connectivity can prevent chat functionality. 2. Restart the app and try accessing t... ⇲
 
Support issue

No empathy from customer service

Fix: 1. Document your interactions with customer service, noting specific instances where you felt empathy was lacking. This can help you articul... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
80.0%

Bad experience
13.5%

Neutral
6.6%

~ from our NLP analysis of 1,337 combined software ratings.

 Switch to these Alternatives:
HHAeXchange
Paid Keeper - Same Day Pay
Viventium
HHAeXchange+
Empeon Hub
My NYCHA
My Grameen
ElaraCare – Team Connections
FreedomCare Plus
Ultimate Care NY

 Private Data CareConnect collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data