fix problems on Exempt [iphone]

—— Run into issues on Exempt? Get help pending when official support gets back to you!

Exempt

Info:

company: Exempt Technologies Co. Ltd

: https://www.myexempt.com/

Chat with our AI-based Exempt Support

🛠️ Common Exempt Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Exempt does not save progress while filling out forms

Fix: To ensure your progress is saved while filling out forms, try to periodically save your work manually if the app allows it. Look for a 'Save... ⇲

Cannot edit entries after mistakes

Fix: Check if there is an 'Edit' option available next to the entries you want to change. If not, try deleting the incorrect entry and re-enterin... ⇲

Settings issue

Limited to 5 invoices per form

Fix: If you need to submit more than 5 invoices, consider splitting your submissions into multiple forms. This way, you can manage your invoices... ⇲

Downloads issue

Downloaded documents do not work

Fix: Ensure that you have the correct app or software installed to open the downloaded documents. For example, if they are PDF files, make sure y... ⇲

Syncing issue

Profile information does not save

Fix: Double-check that you are connected to the internet when saving your profile information. Sometimes, a weak connection can prevent data from... ⇲

Profile information deletes as you go

Fix: Ensure that you are saving your profile information after each entry. Look for a 'Save' button and use it frequently to avoid losing data.... ⇲

UI issue

Navigation issues with missing back button

Fix: If the back button is missing, try using the device's physical back button (if available) or swipe gestures to navigate back. Alternatively,... ⇲

No way to go back after clicking on a form

Fix: If there is no back button, try using the device's home button to exit the form and return to the main menu. You can then re-enter the form... ⇲

Inter-island drop-down for airlines does not work

Fix: If the drop-down menu is unresponsive, try restarting the app or your device to see if this resolves the issue. OR As a workaround, consi... ⇲

Customization issue

Requires individual entry for each item

Fix: If the app does not allow bulk entry, consider preparing your data in a spreadsheet or document first, so you can copy and paste it into the... ⇲

Missing options for purchased items

Fix: Check if there is a filter or sorting option that may be hiding the purchased items. Sometimes, items can be categorized in a way that makes... ⇲

Camera issue

Scanner requires multiple attempts to work

Fix: Ensure that the camera lens is clean and that you have good lighting when using the scanner. This can significantly improve scanning success... ⇲

Passport scanning often fails

Fix: Make sure you are scanning in a well-lit area and that the passport is flat and free of glare. This can help the scanner read the document m... ⇲

Slow issue

Exempt is slow and glitches frequently

Fix: Try clearing the app's cache in your device settings. This can help improve performance by removing temporary files that may be causing slow... ⇲

Messages issue

Verification email fails to send

Fix: Check your spam or junk email folder to see if the verification email was misdirected. If you find it there, mark it as 'Not Spam' to ensure... ⇲

Freezing issue

Exempt freezes

Fix: If the app freezes, try force-closing it and then reopening it. On an iPhone, you can do this by swiping up from the bottom of the screen an... ⇲

Registration issue

Cannot create an account due to errors

Fix: Double-check that all required fields are filled out correctly and that you are using a valid email address. Sometimes, simple typos can cau... ⇲

Email verification issues prevent sign-up

Fix: If you are not receiving the verification email, try resending it from the app. Make sure to check your spam folder as well. OR If the is... ⇲

Ads issue

Inaccurate advertising of seamless and faster process

Fix: If you find the process is not as advertised, document your experience and compare it with the advertised features. This can help you identi... ⇲

Support issue

Customs officers unable to assist with app issues

Fix: If customs officers are unable to assist, try to gather as much information as possible about the issue you are facing and look for online f... ⇲

Account issue

Mandatory use of app is frustrating

Fix: If the app is mandatory, try to familiarize yourself with its features and functionalities to make the experience less frustrating. Look for... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

65.6%

Good experience

24.6%

Neutral

9.8%

~ from our NLP analysis of 61 combined software ratings.

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Private Data Exempt collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics