fix problems on CGB [iphone]

—— Run into issues on CGB ? Get help pending when official support gets back to you!

CGB Mobile

Info:

company: Chelsea Groton

: https://chelseagroton.com/Home/DiscoverChelseaGroton/ConnectwithUs.aspx

: chelseagroton.com

Chat with our AI-based CGB Support

🛠️ Common CGB Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

CGB takes minutes to load

Fix: 1. Clear the app cache: Go to Settings > General > iPhone Storage. Find CGB Mobile and tap on it. If there's an option to 'Offload App', do... ⇲

CGB shows a white screen with loading sign

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the Home button) to see all open apps. Swipe left or right t... ⇲

Network issue

CGB rarely works off wifi

Fix: 1. Check app permissions: Go to Settings > CGB Mobile and ensure that it has permission to use cellular data. Toggle the switch to enable it... ⇲

Security issue

Touch ID malfunctions often

Fix: 1. Re-register your fingerprints: Go to Settings > Touch ID & Passcode. Delete the existing fingerprints and re-add them to ensure they are... ⇲

Updates issue

CGB requires an update but no prompt available

Fix: 1. Manually check for updates: Open the App Store, tap on your profile icon at the top right, and scroll down to see if CGB Mobile is listed... ⇲

CGB doesn't open after update

Fix: 1. Restart your iPhone: A restart can often resolve issues after an update. Press and hold the power button, slide to power off, then turn i... ⇲

Inconvenient after updating app and phone

Fix: 1. Review app settings: After an update, some settings may revert to default. Open CGB Mobile and check the settings to ensure they are conf... ⇲

Loading issue

CGB takes forever to open

Fix: 1. Free up storage space: Go to Settings > General > iPhone Storage and check if you have enough free space. If not, delete unnecessary apps... ⇲

Compatibility issue

CGB not opening on iPhone XS

Fix: 1. Check for compatibility: Ensure that the version of CGB Mobile you are using is compatible with iPhone XS. Check the App Store for any no... ⇲

CGB not opening on iPhone 11

Fix: 1. Update the app: Go to the App Store and check for updates for CGB Mobile. If an update is available, install it to fix any bugs that may... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.7%

Neutral

2.0%

Bad experience

1.4%

~ from our NLP analysis of 1,690 combined software ratings.

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Private Data CGB collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics