fix problems on 10K Trainer [iphone]

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—— Run into issues on 10K Trainer ? Get help pending when official support gets back to you!

10K Trainer by C25K®
Info:
company: Zen Labs
: https://www.zenlabsfitness.com
: www.zenlabsfitness.com
Chat with our AI-based 10K Trainer Support
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Bugs issue

Inaccurate calorie tracking

Fix: 1. Input personal data: Ensure that your weight, height, age, and gender are accurately entered in the app settings, as these factors affect... ⇲

Timers do not align with treadmill

Fix: 1. Manually adjust the timer: Use the app's manual timer feature to sync with your treadmill's timer. Start both timers at the same time to... ⇲

10K Trainer does not track workouts properly

Fix: 1. Ensure GPS is enabled: Make sure that location services are enabled for the app to track your workouts accurately. Go to Settings > Priva... ⇲
 
Ads issue

Ads for inappropriate products

Fix: 1. Upgrade to premium: If the app offers a premium subscription, consider upgrading to remove ads altogether. Check the app settings for sub... ⇲

Frequent ads and upselling

Fix: 1. Upgrade to premium: If the app offers a premium version, consider upgrading to eliminate ads and upselling prompts. 2. Use the app during... ⇲
 
Payments issue

Subscription required for certain features

Fix: 1. Explore free features: Familiarize yourself with the free features available in the app. Use these features to maximize your training wit... ⇲
 
Battery issue

Location tracking drains battery

Fix: 1. Limit location access: Go to Settings > Privacy > Location Services and set the app to 'While Using the App' to reduce battery drain when... ⇲
 
Compatibility issue

10K Trainer does not support Apple Watch

Fix: 1. Use the iPhone app: Continue using the app on your iPhone for tracking workouts, as it may provide more features than the Apple Watch ver... ⇲
 
Glitches issue

Glitches with watch app

Fix: 1. Restart the Apple Watch: Sometimes, restarting the watch can resolve glitches. Press and hold the side button until you see the Power Off... ⇲
 
Data issue

Data retention issues during runs

Fix: 1. Check app settings: Look for settings related to data retention or syncing. Ensure that the app is set to save data during workouts. 2. R... ⇲
 
Customization issue

Lacks advanced training features like sprints and hill work

Fix: 1. Create custom workouts: Use the app's custom workout feature (if available) to design your own workouts that include sprints and hill wor... ⇲

Limited training days per week

Fix: 1. Create a personalized schedule: Use the app's features to create a custom training schedule that fits your needs, even if it means repeat... ⇲
 
Features issue

10K Trainer does not provide pace guidance

Fix: 1. Use a pace calculator: Use an online pace calculator to determine your target pace based on your distance and time goals, and keep track... ⇲
 
Screen issue

10K Trainer requires screen to stay on during use

Fix: 1. Adjust auto-lock settings: Go to Settings > Display & Brightness > Auto-Lock and set it to 'Never' while using the app. Remember to chang... ⇲
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 what users are saying
Good experience
95.7%

Bad experience
2.3%

Neutral
2.1%

~ from our NLP analysis of 20,485 combined software ratings.

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 Private Data 10K Trainer collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Zen Unlimited Pass Monthly: $4.99 Music, stats, & pro features in all our apps!
  2. Unlock Your Potential: $19.99 Unlimited access to the full program.
  3. Remove Ads: $1.99 All advertisements will be removed from this app.
  4. Go To Pro: $6.99 Calories & Distance Tracker Upgrade
  5. Zen Unlimited Pass Annual: $59.99 Music, stats, & pro features in all our apps!