fix problems on Animal Planet GO [iphone]

—— Run into issues on Animal Planet GO? Get help pending when official support gets back to you!

Animal Planet GO

Info:

company: Discovery Communications

: https://gohelp.discovery.com

Chat with our AI-based Animal Planet GO Support

🛠️ Common Animal Planet GO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Animal Planet GO frequently requires re-login

Fix: Check if the app is updated to the latest version. Go to the App Store, search for Animal Planet GO, and see if an update is available. If s... ⇲

Commercials are excessively loud

Fix: Adjust the volume of your device before starting the app. Lower the volume to a comfortable level before the commercials begin. OR Use th... ⇲

Ads issue

Too many repetitive commercials

Fix: Try clearing the app's cache. Go to Settings > Animal Planet GO and look for an option to clear cache or data, if available. OR Consider... ⇲

Ads freeze during playback

Fix: Try restarting the app. Close the app completely by swiping it away in the app switcher and then reopen it. OR If the issue persists, try... ⇲

Long commercial breaks

Fix: Consider using the app during times when fewer users are likely to be streaming, which may lead to shorter ad breaks. OR If available, lo... ⇲

Inability to change ad settings

Fix: Check the app settings for any options related to ads. Some apps may have limited control over ad settings. OR Consider using the app dur... ⇲

Crashes issue

Animal Planet GO crashes during streaming

Fix: Restart your iPhone to clear any temporary glitches. Hold down the power button and slide to power off, then turn it back on. OR Check yo... ⇲

Account issue

Inconsistent access to shows based on TV provider

Fix: Log out and log back into your TV provider account within the app. Go to Settings in the app and select your TV provider to re-enter your cr... ⇲

Limited access to certain shows without TV provider login

Fix: Check if the shows you want to watch are available for free or require a subscription. Some content may be restricted to certain providers.... ⇲

Settings issue

Captions cannot be turned off

Fix: Check the app settings for any options related to captions or subtitles. Look for a 'Settings' or 'Preferences' menu within the app. OR I... ⇲

Loading issue

Animal Planet GO gets stuck loading during login

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. OR Clear the app's cac... ⇲

Animal Planet GO sometimes forgets user login

Fix: Make sure to save your login credentials in the app if prompted. This can help the app remember your login information. OR Check your dev... ⇲

Compatibility issue

Animal Planet GO performance issues on multiple devices

Fix: Ensure all devices are running the latest version of the app and the latest iOS. Update both if necessary. OR Try resetting your network... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

94.9%

Bad experience

2.7%

Neutral

2.4%

~ from our NLP analysis of 11,400 combined software ratings.

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Private Data Animal Planet GO collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- User Content
- Identifiers
- Usage Data
- Diagnostics