fix problems on MyVisitNow [iphone]

—— Run into issues on MyVisitNow? Get help pending when official support gets back to you!

myVisitNow

Info:

company: MVP Health Care, Inc.

: http://www.americanwell.com/mobileappsupport/

Chat with our AI-based myVisitNow Support

🛠️ Common myVisitNow Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Tons of lagging

Fix: 1. Close Background Apps: Double-click the Home button (or swipe up from the bottom of the screen on iPhone X and later) to view all open ap... ⇲

Tedious date selection process

Fix: 1. Use Quick Select: If available, look for a 'Quick Select' or 'Today' button on the date picker to speed up the selection process. 2. Fam... ⇲

Notifications issue

No notification for provider delays

Fix: 1. Enable Notifications: Go to Settings > Notifications > myVisitNow and ensure notifications are enabled. This may help in receiving update... ⇲

Screen issue

Inability to screen share during sessions

Fix: 1. Use Alternative Apps: If screen sharing is essential, consider using a different app that supports this feature for your sessions. 2. Sh... ⇲

Support issue

Long resolution time for customer service issues

Fix: 1. Use In-App Help: Check if myVisitNow has a help or FAQ section that might address your issue without needing to contact customer service.... ⇲

Inability to contact insurance

Fix: 1. Use Alternative Contact Methods: If the app does not allow you to contact insurance, try reaching out directly through your insurance pro... ⇲

Crashes issue

Sessions end abruptly

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection before starting a session. If on Wi-Fi, consider moving closer to... ⇲

Network issue

Service not available errors

Fix: 1. Check Service Availability: Before scheduling, check if the service is available in your area or during your desired time. 2. Restart th... ⇲

Freezing issue

myVisitNow freezes during use

Fix: 1. Restart the App: If the app freezes, close it completely and reopen it. This can often resolve temporary glitches. 2. Clear App Cache: G... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

98.9%

Neutral

0.8%

Bad experience

0.2%

~ from our NLP analysis of 1,318 combined software ratings.

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Private Data myVisitNow collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Health & Fitness
- Location
- User Content
- Diagnostics