fix problems on Rook Coffee App [iphone]

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—— Run into issues on Rook Coffee App? Get help pending when official support gets back to you!

Rook Coffee App
Info:
company: Craver Solutions Inc.
: http://www.craverapp.com
: rookcoffee.com
Chat with our AI-based Rook Coffee App Support
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UI issue

Takes too many taps to order

Fix: Familiarize yourself with the app's layout and shortcuts. Some apps have quick order features or favorites that can reduce the number of tap... ⇲

Weird formatting issues

Fix: Try adjusting your phone's display settings. Go to Settings > Display & Brightness and experiment with different text size and display setti... ⇲

Gift card balance not visible

Fix: Check if you need to link your gift card to your account. Go to the account settings and look for an option to add or link gift cards. OR... ⇲

ASAP button does not appear sometimes

Fix: Ensure that you are selecting a valid order type that supports ASAP ordering. Some items or locations may not allow for immediate orders.... ⇲

No descriptions for menu items

Fix: Check if there is a 'Menu' or 'Info' section in the app that may provide additional details about the items. Sometimes, descriptions are hid... ⇲
 
Updates issue

Order status never updates

Fix: Check your internet connection. A weak or unstable connection can prevent the app from updating order status. Try switching between Wi-Fi an... ⇲

Rewards system is not equivalent to previous system

Fix: Review the new rewards program details in the app or on the website to understand the changes. Sometimes, the new system may offer different... ⇲
 
Bugs issue

Inaccurate ETA for order readiness

Fix: If you notice that the ETA is consistently inaccurate, try to place your orders during off-peak hours when the cafĂ© is less busy, as this ma... ⇲

Cannot cancel orders that are not ready

Fix: Check if there is a 'Cancel Order' option in the app under your order history. If not, try to contact the cafĂ© directly via phone to request... ⇲

Automatically selects larger cup size

Fix: Look for a settings option in the app that allows you to set your default preferences for cup sizes. Adjust it to your preferred size if ava... ⇲

Rook Coffee App frequently does not work

Fix: Check for any app updates in the App Store, as updates often fix bugs and improve performance. Go to the App Store, tap on your profile icon... ⇲
 
Customization issue

No option for 'no milk'

Fix: Look for a 'Special Instructions' or 'Notes' section during the ordering process where you can specify your preference for 'no milk'. OR... ⇲

No option to save favorite drinks

Fix: Look for a 'Favorites' or 'My Drinks' section in the app where you can save your preferred orders. If this feature is not available, conside... ⇲
 
Crashes issue

Rook Coffee App crashes frequently

Fix: Make sure your iPhone's operating system is up to date. Go to Settings > General > Software Update to check for updates. An outdated OS can... ⇲
 
Slow issue

Slow loading times

Fix: Clear the app's cache if possible. Some apps allow you to clear cache data in the settings, which can improve loading times. OR Check you... ⇲
 
Payments issue

Cannot split payment between gift card and credit card

Fix: Check if the app has a 'Payment Options' section during checkout. Some apps allow you to select multiple payment methods; if not, you may ne... ⇲
 
Support issue

Support link redirects to sales page

Fix: Try accessing the support section directly from the app's settings menu, if available, instead of using the link provided. OR Search for... ⇲
 
Account issue

Requires account sign-in at checkout

Fix: If you find this inconvenient, check if there is an option to save your login information in the app settings to make future logins easier.... ⇲
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 what users are saying
Good experience
98.3%

Bad experience
0.9%

Neutral
0.8%

~ from our NLP analysis of 5,398 combined software ratings.

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QuickChek

 Private Data Rook Coffee App collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Usage Data