fix problems on Burnalong [iphone]

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—— Run into issues on Burnalong? Get help pending when official support gets back to you!

Burnalong
Info:
company: BurnAlong, Inc.
: https://www.burnalong.com/contact/
: www.burnalong.com
Chat with our AI-based Burnalong Support
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Account issue

Users get locked out of accounts

Fix: 1. Use the 'Forgot Password' feature on the login screen to reset your password. Follow the instructions sent to your registered email. 2. E... ⇲
 
Video issue

Videos do not play all the way through

Fix: 1. Check your internet connection to ensure it is stable. Try switching from Wi-Fi to cellular data or vice versa. 2. Clear the app's cache... ⇲
 
Loading issue

Burnalong takes a long time to load

Fix: 1. Ensure you have a stable internet connection. Test your connection speed using a speed test app. 2. Clear the app's cache by going to Set... ⇲
 
Freezing issue

Screen freezes when searching or filtering

Fix: 1. Restart the app by closing it completely and reopening it. 2. Ensure that your iPhone is updated to the latest iOS version by going to Se... ⇲

Burnalong freezes when selecting workouts

Fix: 1. Restart the app by closing it completely and reopening it. 2. Ensure that your iPhone is updated to the latest iOS version by going to Se... ⇲
 
Customization issue

Inability to remove favorites

Fix: 1. Go to the 'Favorites' section in the app. 2. Tap on the favorite you want to remove and look for an option to 'Unfavorite' or 'Remove'. I... ⇲

Limited class variety in programs

Fix: 1. Explore different categories within the app to find classes that may not be immediately visible. 2. Check for any updates or announcement... ⇲
 
Updates issue

No real-time updates for team challenges

Fix: 1. Check your internet connection to ensure it is stable. 2. Ensure that notifications are enabled for the Burnalong app by going to Setting... ⇲
 
Crashes issue

Burnalong does not open frequently

Fix: 1. Restart your iPhone to clear any temporary glitches. 2. Ensure that the Burnalong app is updated to the latest version available in the A... ⇲
 
Payments issue

Credit card information requested despite complimentary membership

Fix: 1. Check if there are any in-app purchases or premium features that require payment. If you are certain you are on a complimentary membershi... ⇲

Refund process is slow and ineffective

Fix: 1. Review the app's refund policy to ensure you meet the criteria for a refund. 2. Keep a record of your refund request and any corresponden... ⇲
 
Support issue

Customer support is unresponsive

Fix: 1. Check the app for any FAQs or help sections that may provide answers to your questions. 2. Try reaching out through different channels, s... ⇲
 
UI issue

Navigation is not user-friendly

Fix: 1. Familiarize yourself with the app's layout by exploring each section. 2. Look for any tutorials or guides within the app that may help yo... ⇲
 
Bugs issue

Inconsistent step tracking

Fix: 1. Ensure that your iPhone's health settings are properly configured. Go to Settings > Privacy > Motion & Fitness and ensure that 'Fitness T... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
67.2%

Bad experience
23.0%

Neutral
9.8%

~ from our NLP analysis of 357 combined software ratings.

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 Private Data Burnalong collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Monthly: $9.99 First Month is Free! Get unlimited access.
  2. Monthly: $14.99 First Month is Free! Get unlimited access.
  3. Annual: $99.99 Get unlimited access to all classes.
  4. Annual: $119.99 Get unlimited access to all classes.