fix problems on Solv [iphone]

—— Run into issues on Solv? Get help pending when official support gets back to you!

Solv: Easy Same-Day Healthcare

Info:

company: Solv Health

: https://www.solvhealth.com/help

: www.solvhealth.com

Chat with our AI-based Solv Support

🛠️ Common Solv Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Some data entered via the app was not received by the clinic

Fix: Ensure that you have a stable internet connection when entering data into the app. If your connection is weak, the data may not be transmitt... ⇲

Waitlist provides a false sense of expectations

Fix: Regularly check the waitlist status in the app and set realistic expectations based on the average wait times provided. If the app shows a l... ⇲

Bugs issue

Available appointment times sometimes show as unavailable

Fix: Refresh the app or log out and back in to see if the appointment times update. Sometimes, the app may not reflect real-time availability due... ⇲

Inconsistent appointment honor system

Fix: When scheduling an appointment, confirm the details with the clinic directly to ensure they are aware of your booking. This can help mitigat... ⇲

Customization issue

Limited ability to schedule appointments weeks in advance

Fix: Check the app regularly for new available slots, as clinics may release new appointments closer to the date. Set reminders to check back at... ⇲

Account issue

User account setup can be time-consuming

Fix: Prepare all necessary information (like insurance details, personal information, etc.) before starting the account setup to streamline the p... ⇲

UI issue

Top reviews filter may hide negative feedback

Fix: Look for external review platforms or forums where users discuss their experiences with the app to get a more balanced view of its performan... ⇲

Check-in process can be unclear

Fix: Familiarize yourself with the check-in process by reviewing any available guides or FAQs within the app. This can help clarify what steps yo... ⇲

Network issue

Technical issues with virtual appointment access

Fix: Ensure that your device meets the app's technical requirements and that you have the latest version of the app installed. Check for updates... ⇲

Loading issue

Solv does not always reflect real-time wait times

Fix: Check the app's settings to ensure that location services are enabled, as this can affect the accuracy of wait time information. OR If yo... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.8%

Bad experience

1.3%

Neutral

0.8%

~ from our NLP analysis of 23,992 combined software ratings.

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Private Data Solv collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
- Usage Data
- Sensitive Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location