fix problems on BNL [iphone]

​

—— Run into issues on BNL? Get help pending when official support gets back to you!

BNL
Info:
company: BNL S.p.A.
: http://www.bnl.it/wps/portal/bnlpublic/Footer/Contatti/Area-Clienti
Chat with our AI-based BNL Support
   Hello! How can I assist you?  

characters left:
 
Features issue

Limited functionality compared to competitors

Fix: Explore the app thoroughly to ensure you are utilizing all available features. Check for any hidden menus or settings that may unlock additi... ⇲

Inability to print monthly statements

Fix: Check if the app has an export feature that allows you to save statements as PDF files, which you can then print from another device or serv... ⇲
 
Settings issue

No option for English language

Fix: Check the app settings for a language option. Sometimes, language settings are hidden under 'Preferences' or 'General Settings'. OR If th... ⇲

Continued receipt of paper documents despite request

Fix: Double-check your account settings within the app to ensure that the preference for electronic documents is correctly set. OR Contact you... ⇲
 
UI issue

Difficult to navigate

Fix: Familiarize yourself with the app by reviewing any available tutorials or help sections within the app. This can provide insights into navig... ⇲

Unclear app closure process

Fix: Look for a 'Log Out' or 'Exit' option in the app's menu. If none exists, try closing the app completely by swiping it away in the app switch... ⇲
 
Account issue

Mobile token activation issues

Fix: Ensure that your device's date and time settings are correct, as incorrect settings can affect token activation. Go to Settings > General >... ⇲
 
Accessibility issue

BNL is not accessible

Fix: Check your device's accessibility settings. Go to Settings > Accessibility and enable features that may help, such as VoiceOver or Zoom, to... ⇲
 
Support issue

Customer service unhelpful

Fix: Document your issues clearly and try reaching out to customer service through different channels (email, chat, social media) to see if you g... ⇲
 
Crashes issue

BNL crashes after update

Fix: Clear the app's cache by going to your device's settings, finding the app, and selecting 'Clear Cache'. This can resolve issues caused by co... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: Ensure that all devices have the latest version of the app installed. Updates often include performance improvements and bug fixes. OR Tr... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
57.9%

Bad experience
34.2%

Neutral
7.9%

~ from our NLP analysis of 38 combined software ratings.

 Switch to these Alternatives:
TelepassPayX
ING Italia
RelaxBanking Mobile
Banca MPS
YouApp - Banco BPM
NoiPA - MEF
PosteID
Enilive
Intesa Sanpaolo Mobile
Mobile Banking UniCredit

 Private Data BNL collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data