fix problems on Movember [iphone]

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—— Run into issues on Movember? Get help pending when official support gets back to you!

Movember
Info:
company: Movember
: http://movember.com/about/contact
: movember.com
Chat with our AI-based Movember Support
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Syncing issue

Apple Health syncs have duplicates

Fix: 1. Check for duplicate entries: Open the Apple Health app, go to the 'Health Data' tab, and look for the activity type that is duplicating.... ⇲
 
Bugs issue

incorrect date imports

Fix: 1. Check date settings: Ensure that your iPhone's date and time settings are set to 'Set Automatically' under Settings > General > Date & Ti... ⇲

poor tracking of contacts and communication

Fix: 1. Check permissions: Ensure that the Movember app has the necessary permissions to access your contacts. Go to Settings > Privacy > Contact... ⇲

requires force quitting to refresh

Fix: 1. Restart the app: If the app is unresponsive, force quit it by swiping up from the bottom of the screen and swiping the app off the screen... ⇲

unable to log activity

Fix: 1. Restart the app: Close the Movember app completely and reopen it to refresh the activity logging feature. 2. Check for updates: Ensure t... ⇲

Save button on log activity page not working

Fix: 1. Restart the app: Close the Movember app completely and reopen it to refresh the log activity page. 2. Check for updates: Ensure the app... ⇲
 
UI issue

unfriendly UI

Fix: 1. Familiarize with the layout: Spend some time exploring the app to understand its layout and features. 2. Use help resources: Check if th... ⇲

buttons not responding

Fix: 1. Restart the app: Close the Movember app completely and reopen it to refresh the interface. 2. Check for updates: Ensure the app is updat... ⇲
 
Uploads issue

cumbersome photo upload

Fix: 1. Optimize photo size: Before uploading, reduce the size of your photos using a photo editing app to speed up the upload process. 2. Use W... ⇲
 
Camera issue

no grid for face positioning

Fix: 1. Use a reference: Use a separate grid app or print a grid to help position your face correctly before taking the photo. 2. Adjust manuall... ⇲
 
Settings issue

no option to use only Apple Health data

Fix: 1. Manually enter data: If you want to use only Apple Health data, manually enter your activities in the Movember app based on what is recor... ⇲

team distance settings not updating correctly

Fix: 1. Refresh the app: Close and reopen the Movember app to refresh the settings. 2. Check settings: Go to the team settings and ensure that t... ⇲
 
Glitches issue

glitches when linking with Fitbit/Strava/Garmin

Fix: 1. Re-link accounts: Disconnect and reconnect your Fitbit/Strava/Garmin accounts in the Movember app settings to refresh the connection. 2.... ⇲
 
Customization issue

circuitous team name change process

Fix: 1. Follow the in-app instructions: Carefully read the instructions provided in the app for changing team names to ensure you are following t... ⇲
 
Downloads issue

forced to download a different version

Fix: 1. Check for compatibility: Ensure your iPhone is running the latest iOS version that is compatible with the Movember app. 2. Clear storage... ⇲
 
Updates issue

fails to update donations

Fix: 1. Refresh the app: Close and reopen the Movember app to refresh the donation data. 2. Check internet connection: Ensure you have a stable... ⇲
 
Login issue

login issues after password changes

Fix: 1. Double-check credentials: Ensure you are entering the correct username and password. 2. Reset password: If you are still having issues,... ⇲

repeated errors requiring re-login

Fix: 1. Check for updates: Ensure the Movember app is updated to the latest version, as updates may fix login issues. 2. Clear app cache: Go to... ⇲
 
Compatibility issue

missing fun features from previous app

Fix: 1. Explore current features: Spend some time exploring the current app to see if there are new features that may replace the old ones. 2. P... ⇲
 
Crashes issue

Movember crashes frequently

Fix: 1. Restart the app: Close the Movember app completely and reopen it to clear any temporary issues. 2. Check for updates: Go to the App Stor... ⇲
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 what users are saying
Good experience
92.2%

Bad experience
4.7%

Neutral
3.1%

~ from our NLP analysis of 387 combined software ratings.

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 Private Data Movember collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics