fix problems on AAP Experience [iphone]

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—— Run into issues on AAP Experience? Get help pending when official support gets back to you!

AAP Experience
Info:
company: American Academy of Pediatrics
: https://www.aap.org/en-us/kb/Pages/default.aspx
: www.aap.org
Chat with our AI-based AAP Experience Support
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Freezing issue

AAP Experience freezes often

Fix: Force close the app and restart it. Double-tap the home button (or swipe up from the bottom of the screen), find the AAP Experience app, and... ⇲
 
Network issue

Difficult to access livestream events

Fix: Ensure you have a stable internet connection. If you are on Wi-Fi, try moving closer to the router or switching to mobile data to see if tha... ⇲
 
Uploads issue

Slides not uploaded in time

Fix: Refresh the app regularly during events. Pull down on the screen to refresh the content, which may help load the slides if they are delayed.... ⇲
 
Links issue

No link to CME credit

Fix: Look for a dedicated section in the app for CME credits. This may be under 'My Courses' or 'Profile'. If you can't find it, try refreshing t... ⇲
 
Glitches issue

Glitches when switching screens

Fix: Try restarting your iPhone. This can clear temporary glitches and improve app performance. Hold down the power button and slide to power off... ⇲

Evaluation submissions glitch

Fix: Ensure you are following the correct submission process. Review any instructions provided within the app for submitting evaluations. OR T... ⇲
 
Syncing issue

Notes not saved

Fix: Ensure that you are saving your notes properly. Look for a 'Save' button or icon after writing your notes. If the app has an autosave featur... ⇲
 
UI issue

Busy front screen

Fix: Customize your front screen by removing unnecessary widgets or shortcuts. Long press on the app icons to rearrange or delete them to declutt... ⇲

Difficult navigation

Fix: Familiarize yourself with the app's layout. Spend some time exploring the menus and options to understand where everything is located. Look... ⇲

AAP Experience is clunky

Fix: Clear the app's cache and data if possible. Go to your iPhone settings, find AAP Experience, and look for options to clear cache or data to... ⇲
 
Battery issue

Battery consumption is high

Fix: Limit background app refresh for AAP Experience. Go to Settings > General > Background App Refresh and turn it off for this app to save batt... ⇲
 
Notifications issue

No warning for overlapping courses

Fix: Manually check your schedule for overlapping courses. Create a personal calendar reminder to help keep track of your courses and avoid overl... ⇲
 
Crashes issue

Requires constant reopening

Fix: Check for app updates. Go to the App Store and ensure you have the latest version of AAP Experience, as updates often fix bugs that cause cr... ⇲

Crashes during use

Fix: Force close the app and restart it. This can help clear any temporary issues causing the crash. Double-tap the home button (or swipe up) and... ⇲
 
Content issue

No handouts available

Fix: Check the event details or course materials section for any downloadable handouts. Sometimes, they may be provided as links or attachments w... ⇲
 
Updates issue

Inconsistent schedule updates

Fix: Refresh the app regularly to check for updates. Pull down on the screen to refresh the content and see if the schedule updates appear. OR... ⇲
 
Search issue

Difficult to find course evaluations

Fix: Use the search function within the app to look for 'Evaluations' or 'Feedback'. This can help you locate the section more quickly. OR Che... ⇲
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 what users are saying
Good experience
90.2%

Bad experience
5.6%

Neutral
4.2%

~ from our NLP analysis of 1,268 combined software ratings.

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 Private Data AAP Experience collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data