fix problems on CBT [iphone]

—— Run into issues on CBT ? Get help pending when official support gets back to you!

CBT Mobile Banking MO

Info:

company: Community Bank and Trust

: https://www.cbthomebank.com/contact-us.aspx

: www.cbthomebank.com

Chat with our AI-based CBT Support

🛠️ Common CBT Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot copy and paste password

Fix: To work around the inability to copy and paste your password, you can manually type it in. Ensure that you are using the correct case and an... ⇲

CBT crashes frequently

Fix: First, try closing the app completely and reopening it. To do this, double-click the Home button (or swipe up from the bottom of the screen... ⇲

Features issue

No card management feature

Fix: If the app lacks a card management feature, consider using the bank's website to manage your cards. Log in to your account through a web bro... ⇲

Check cashing feature not working

Fix: Ensure that you are following the correct steps for check cashing as outlined in the app's help section. Double-check that the check is prop... ⇲

Compatibility issue

Incompatible with latest iOS update

Fix: Check if there is an update available for the CBT Mobile Banking app that is compatible with the latest iOS version. Go to the App Store, ta... ⇲

Account issue

Unable to validate user information

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Security issue

Touch ID feature stopped working

Fix: Go to your iPhone's Settings, then scroll down to 'Touch ID & Passcode'. Ensure that 'iPhone Unlock' and 'App Store & iTunes' are enabled. I... ⇲

Support issue

Limited customer service hours

Fix: Check the bank's website for any FAQs or troubleshooting guides that may help you resolve your issue without needing to contact customer ser... ⇲

Loading issue

CBT fails to load after iOS update

Fix: Try restarting your iPhone. This can often resolve loading issues after an update. Press and hold the power button until you see the 'slide... ⇲

Updates issue

Cannot update app

Fix: Check your internet connection to ensure it is stable. If you are on cellular data, try switching to Wi-Fi. Then, go to the App Store, tap o... ⇲

Crashes issue

CBT opens and crashes immediately

Fix: Uninstall the app by pressing and holding the app icon until it jiggles, then tap the 'X'. After that, reinstall it from the App Store. This... ⇲

Slow issue

Slow performance

Fix: Try closing other apps running in the background to free up system resources. Double-click the Home button (or swipe up from the bottom) and... ⇲

Camera issue

Inability to scan checks

Fix: Ensure that you are in a well-lit area and that the check is flat and free of wrinkles. Hold your phone steady and align the check within th... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

92.4%

Bad experience

5.0%

Neutral

2.6%

~ from our NLP analysis of 980 combined software ratings.

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Private Data CBT collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics