fix problems on Lyra Health [iphone]

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—— Run into issues on Lyra Health? Get help pending when official support gets back to you!

Lyra Health
Info:
company: Lyra Health, Inc.
: https://www.lyrahealth.com/
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Payments issue

Billing issues and unauthorized charges

Fix: 1. Review Billing History: Go to the app's billing section to review your transaction history. Ensure that all charges are accurate and matc... ⇲
 
Loading issue

Poor app performance and loading errors

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if performance imp... ⇲

Inability to book appointments due to buffering

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if it improves the... ⇲
 
Customization issue

Redundant onboarding questions

Fix: 1. Skip Questions: If the app allows, skip any questions that seem redundant or unnecessary during onboarding. 2. Provide Feedback: Use the... ⇲
 
Audio issue

Inconsistent session quality

Fix: 1. Check Internet Speed: Ensure you have a strong and stable internet connection during sessions. Use a speed test app to verify your connec... ⇲
 
Glitches issue

Glitches during video lessons

Fix: 1. Update the App: Ensure you have the latest version of the app, as updates often fix glitches. 2. Restart the App: Close the app completel... ⇲
 
Login issue

Frequent login requirements after updates

Fix: 1. Enable 'Remember Me': If the app has a 'Remember Me' option on the login screen, ensure it is checked to avoid frequent logins. 2. Update... ⇲

Lyra Health does not remember login information

Fix: 1. Enable Auto-Fill: Go to Settings > Passwords on your iPhone and ensure that auto-fill is enabled for the Lyra Health app. 2. Check App Pe... ⇲
 
Messages issue

Messaging system has minor issues

Fix: 1. Refresh the App: Close and reopen the app to refresh the messaging system, which may resolve minor glitches. 2. Check for Updates: Ensure... ⇲

Difficulties in accessing therapist messages

Fix: 1. Check Notification Settings: Ensure that notifications for messages are enabled in the app settings, which may help you access them more... ⇲
 
UI issue

Translation issues in app content

Fix: 1. Change Language Settings: Go to the app settings and check if there is an option to change the language. Select your preferred language t... ⇲
 
Settings issue

Limited session time

Fix: 1. Schedule Multiple Sessions: If you find the session time too short, consider scheduling multiple sessions back-to-back if your therapist'... ⇲
 
Notifications issue

Overwhelming notifications and reminders

Fix: 1. Adjust Notification Settings: Go to the app settings and customize your notification preferences to reduce the number of alerts you recei... ⇲
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 what users are saying
Good experience
94.5%

Bad experience
4.2%

Neutral
1.4%

~ from our NLP analysis of 3,577 combined software ratings.

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 Private Data Lyra Health collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics