fix problems on Chess Move [iphone]

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—— Run into issues on Chess Move? Get help pending when official support gets back to you!

Chess Move - Stockfish Engine
Info:
company: Setse LLC
: https://sethsetse.com/contact/
: www.chessmovepro.com
Chat with our AI-based Chess Move Support
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Bugs issue

Scan feature incorrectly identifies pieces

Fix: 1. Ensure that the pieces are clearly visible and well-lit when scanning. Use a flat surface and avoid shadows. 2. Try adjusting the camera... ⇲

Best move suggestion is inaccurate

Fix: 1. Ensure that the app is using the latest version of the Stockfish engine. Check for updates in the app store. 2. Review the settings to s... ⇲

Scan button is non-functional

Fix: 1. Restart the app to see if it resolves the issue. 2. Check for any app updates that may fix bugs related to the scan feature. OR 3. If... ⇲

Chess Move does not retain game history

Fix: 1. Check the app settings to see if there is an option to save game history or logs. 2. Manually record your games in a separate document o... ⇲
 
Gameplay issue

Direction of play is incorrect

Fix: 1. Check the settings within the app to ensure that the board orientation is set correctly. Look for an option to adjust the direction of pl... ⇲

Lack of verbal/text explanations for moves

Fix: 1. Check the app settings to see if there is an option to enable move explanations or commentary. 2. Look for any tutorials or guides withi... ⇲
 
Payments issue

Subscription charges without consent

Fix: 1. Check your subscription settings in the app. Go to Settings > Your Name > Subscriptions to see if you can manage or cancel any active sub... ⇲

Cannot analyze without payment

Fix: 1. Look for any free trial options or limited features that may allow some analysis without payment. 2. Use alternative free chess analysis... ⇲

Limited trial access

Fix: 1. Explore the app for any promotional offers or extended trial periods that may be available. 2. Consider using alternative chess apps tha... ⇲
 
Support issue

Customer service is unresponsive

Fix: 1. Check the app for any FAQs or help sections that may provide answers to common issues. 2. Look for community forums or user groups onlin... ⇲
 
Syncing issue

Multiple boards overwrite each other

Fix: 1. Check if the app has a feature to save or name each board separately. Use this feature to avoid overwriting. 2. Create a new game or boa... ⇲
 
Freezing issue

Chess Move freezes and closes

Fix: 1. Clear the app's cache and data by offloading it as mentioned earlier. 2. Ensure your device has enough storage space. Go to Settings > G... ⇲
 
UI issue

Inability to switch between boards

Fix: 1. Check the app's settings for any options related to board management or switching. 2. Try closing and reopening the app to refresh the b... ⇲
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 what users are saying
Good experience
80.4%

Bad experience
16.3%

Neutral
3.3%

~ from our NLP analysis of 704 combined software ratings.

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 Private Data Chess Move collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. ChessMovePro (Yearly): $39.99 Unlock access to all app features + No ads!
  2. ChessMovePro - Premium: $14.99 Full Access to all app features
  3. ChessMovePro (Monthly): $9.99 Unlock access to all app features
  4. ChessMovePro (Yearly): $49.99 Unlock access to all app features + No ads.
  5. ChessMovePro - Premium: $4.99 Full access to all app features.
  6. ChessMovePro (Yearly): $29.99 Unlock access to all app features
  7. ChessMovePro - Monthly: $3.99 Full acess to all app features + No ads.
  8. ChessMovePro (Quarterly): $19.99 Unlock access to all app features + No ads.
  9. ChessMovePro: $49.99 Unlock access to all app features + No Ads.
  10. ChessMovePro - Hidden Discount: $9.99 Unlock full acess to all app features/ no ads