fix problems on Phocus [iphone]

—— Run into issues on Phocus ? Get help pending when official support gets back to you!

Phocus Mobile

Info:

company: Hasselblad

: https://www.hasselblad.com/support/

: www.hasselblad.com

Chat with our AI-based Phocus Support

🛠️ Common Phocus Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Low quality of preview images

Fix: Check the app settings to ensure that the image quality is set to the highest available option. Go to the settings menu within Phocus Mobile... ⇲

Frequent crashes

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. This... ⇲

Features issue

Lacks key features

Fix: Explore the app's settings and features thoroughly. Sometimes, features may be hidden or not immediately obvious. Check for any user guides... ⇲

Does not show Live Photos

Fix: Ensure that Live Photos are enabled in your iPhone's camera settings. Go to Settings > Camera and check if Live Photos is turned on. OR I... ⇲

Network issue

Connection errors

Fix: Check your internet connection. Ensure that you are connected to a stable Wi-Fi or cellular network. If the connection is weak, try moving c... ⇲

Updates issue

No updates for two years

Fix: Check the App Store for any available updates for Phocus Mobile. Open the App Store, tap on your profile icon, and scroll down to see if Pho... ⇲

UI issue

Disabled send button for images

Fix: Ensure that you have selected an image to send. The send button may be disabled if no image is selected. Tap on an image to enable the send... ⇲

100% zoom doesn't work

Fix: Try adjusting the zoom settings in the app. Sometimes, zoom functionality may be limited based on the image resolution or app settings. Chec... ⇲

Images appear distorted

Fix: Check the aspect ratio settings in the app. Ensure that the aspect ratio is set correctly for the images you are capturing or editing. OR... ⇲

Video issue

Inability to view videos

Fix: Check if the app supports the video format you are trying to view. If not, consider converting the video to a compatible format using a vide... ⇲

Camera issue

Cannot select white balance on mobile

Fix: Look for a manual white balance setting in the app. This may be located in the camera settings or shooting mode options. Adjust the white ba... ⇲

No focus indication for selfies

Fix: Check if there is a focus assist feature in the app settings. Some camera apps have options to enable focus indicators or grid lines to help... ⇲

Syncing issue

Inability to connect multiple devices

Fix: Check the app's documentation or settings to see if there is an option to connect multiple devices. Some apps may have limitations on the nu... ⇲

Crashes issue

Crashes after a few shots

Fix: Free up storage space on your iPhone. Go to Settings > General > iPhone Storage and delete unnecessary apps or files to ensure there is enou... ⇲

Compatibility issue