fix problems on LINE [iphone]

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—— Run into issues on LINE? Get help pending when official support gets back to you!

LINE
Info:
company: LINE Corporation
: http://help.line.me/line/ios/
: line.me
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Permissions issue

Cannot delete notes posted by others

Fix: If you want to remove a note, you can ask the person who posted it to delete it. If that’s not possible, consider creating a new note and cl... ⇲
 
Account issue

Message bans without clear reason

Fix: Review LINE's community guidelines to ensure your messages comply with their policies. If you believe the ban is a mistake, try to identify... ⇲

Account suspension upon first registration

Fix: Ensure that you are using a valid phone number for registration. Sometimes, using a VoIP number can lead to account issues. If you suspect t... ⇲
 
Data Loss issue

Data loss when switching devices

Fix: Before switching devices, ensure that you have backed up your chat history. Go to 'Settings' > 'Chats' > 'Chat History Backup' and follow th... ⇲
 
Backup issue

Backup feature does not work

Fix: Check your internet connection. A stable Wi-Fi connection is necessary for the backup process. If your connection is unstable, try switching... ⇲
 
Translation issue

Poor translation quality

Fix: Use a dedicated translation app or service for more accurate translations. You can copy the text from LINE and paste it into a translation a... ⇲
 
Support issue

Outdated help articles

Fix: Search for help topics directly within the LINE app. Go to 'Settings' > 'Help' to access the most current information and FAQs. OR Check... ⇲
 
Rewards issue

LINE points promotions not functioning

Fix: Ensure that your app is updated to the latest version. Sometimes, promotions may not appear if you are using an outdated version of the app.... ⇲
 
Customization issue

Stickers not categorized well

Fix: Use the search function in the sticker store to find specific stickers more easily. Type keywords related to the stickers you are looking fo... ⇲
 
Syncing issue

Loss of chat history when logging in on new devices

Fix: Before logging into a new device, ensure that you have backed up your chat history on your old device. Go to 'Settings' > 'Chats' > 'Chat Hi... ⇲
 
Audio issue

Voice messages cut off by incoming calls

Fix: To avoid interruptions, consider using 'Do Not Disturb' mode while recording voice messages. Swipe down from the top right corner of your iP... ⇲
 
Notifications issue

Notification issues for calls

Fix: Check your notification settings for LINE. Go to 'Settings' > 'Notifications' and ensure that notifications are enabled for calls. Also, che... ⇲
 
Security issue

Spam accounts and friend request confusion

Fix: Adjust your privacy settings to limit who can send you friend requests. Go to 'Settings' > 'Privacy' and set your preferences for friend req... ⇲
 
Login issue

Difficulties logging in on desktop

Fix: Ensure that you are using the correct login credentials. Double-check your email and password, and if necessary, reset your password through... ⇲
 
Verification issue

Access denied errors during verification

Fix: Make sure that you are entering the correct verification code sent to your phone. If you do not receive the code, check your network connect... ⇲
 
Updates issue

Inability to send media after updates

Fix: Check your app permissions to ensure that LINE has access to your photos and media. Go to 'Settings' > 'Privacy' > 'Photos' and make sure LI... ⇲
 
Messages issue

Messages not sending from lock screen

Fix: Ensure that your notifications are set to allow message replies from the lock screen. Go to 'Settings' > 'Notifications' > 'LINE' and enable... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
53.8%

Bad experience
36.0%

Neutral
10.2%

~ from our NLP analysis of 15,733 combined software ratings.

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 Private Data LINE collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. 100 LINE Coin: $1.99 By using LINE Coins, users can buy stickers and themes for themselves.
  2. 50 LINE Coin: $0.99 By using LINE Coins, users can buy stickers and themes for themselves.
  3. 500 LINE Coin: $7.99 By using coins, users can buy stickers and themes for themselves.　
  4. 200 LINE Coin: $3.99 By using coins, users can buy stickers and themes for themselves.
  5. 150 LINE Coin: $2.99 By using coins, users can buy stickers and themes for themselves.
  6. 800 LINE Coin: $11.99 By using coins, users can buy stickers and themes for themselves.
  7. 1600 LINE Coin: $22.99 By using coins, users can buy stickers and themes for themselves.　
  8. Brown & Cony's Secret Date!: $1.99 Yes it's finally happened! Brown & Cony are secretly dating! These stickers are a must have for every lovey-dovey couple! - includes a lot of hugs & kisses.
  9. Brown & Cony's Lovey Dovey Date: $1.99 Yes, they're like every couple & may fight sometimes, but they're really in love! Express your love for your friends with these absolutely adorable stickers!
  10. LINE Characters: All the Love: $1.99 The LINE characters are back and more animated than you've ever seen them before! Use these moving stickers to bring even more emotions to your chats!