fix problems on TIDE [iphone]

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—— Run into issues on TIDE? Get help pending when official support gets back to you!

TIDE: Sleep, Focus, Meditation
Info:
company: Moreless, Inc.
: https://tide.fm
: tide.fm
Chat with our AI-based TIDE Support
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Audio issue

Audio cuts out or stutters

Fix: 1. Check your internet connection if using streaming audio. Switch to Wi-Fi if possible or ensure you have a strong cellular signal. 2. Clo... ⇲

Focus sounds are not soothing for sleep

Fix: 1. Experiment with different sound settings within the app. Try various categories or genres to find more soothing options. 2. Use the app'... ⇲

Sound loops are not continuous

Fix: 1. Check the app settings for any options related to sound looping or playback. Ensure that continuous play is enabled. 2. Restart the app... ⇲
 
Bugs issue

Timer resets unexpectedly

Fix: 1. Ensure the app is updated to the latest version. Check for updates in the App Store. 2. Restart the app to clear any temporary glitches.... ⇲

Break sessions discard focus progress

Fix: 1. Check the app settings for any options related to session management. Look for a 'Save Progress' feature. 2. Restart the app to see if i... ⇲
 
Customization issue

Limited free options for sleep sounds

Fix: 1. Explore the app for any hidden free options. Sometimes, free sounds are available in different categories or sections. 2. Check for any... ⇲
 
UI issue

Inability to delete entries from diary

Fix: 1. Check if there is an option to edit or manage diary entries within the app settings. Look for a 'Manage Entries' or 'Edit' button. 2. Re... ⇲
 
Notifications issue

Notifications disrupt focus mode

Fix: 1. Turn on Do Not Disturb mode on your iPhone. Go to Settings > Do Not Disturb and enable it during focus sessions. 2. Adjust notification... ⇲
 
Login issue

Requires login after updates

Fix: 1. Check if there is an option to stay logged in within the app settings. Look for a 'Remember Me' or 'Stay Logged In' option. 2. Ensure yo... ⇲
 
Updates issue

Confusing layout after updates

Fix: 1. Take some time to explore the new layout. Familiarize yourself with the new features and where they are located. 2. Check the app's help... ⇲

Whitelisting feature removed for free version

Fix: 1. Explore the app for any alternative features that may serve a similar purpose. 2. Check if there are any new features that have been add... ⇲
 
Downloads issue

New sounds not downloadable

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app and try downloading the sounds again. OR 3. If the issue pe... ⇲
 
Compatibility issue

Inconsistent app performance on older iOS

Fix: 1. Ensure your iPhone is running the latest version of iOS that it can support. Go to Settings > General > Software Update. 2. Clear the ap... ⇲
 
Ads issue

Frequent prompts to upgrade disrupt user experience

Fix: 1. Check the app settings for an option to disable upgrade prompts. Look for a 'Notifications' or 'Upgrade' section. 2. Use the app in offl... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.8%

Neutral
1.7%

Bad experience
1.5%

~ from our NLP analysis of 7,965 combined software ratings.

 Switch to these Alternatives:
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Now冥想-睡眠，助眠冥想专注减压放松，正念冥想睡眠监测
OffScreen: Screen Time Control
GrowPal: Health & Fitness
训记 - 训练计划专家
薄荷健康-减肥健身轻断食
Wild Journey - Nature Sounds
Aloe Bud
冥想星球-睡眠白噪音正念减压神器
stoic. journal & mental health

 Private Data TIDE collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Tide Plus (Monthly): $11.99 Premium meditations, sounds & early access.
  2. Tide Plus (Monthly): $11.99 All Tide sound scenes & meditation courses
  3. Tide Plus (Annual): $54.99 All Tide sound scenes & meditation courses
  4. Quarterly Tide Membership: $4.99 All Tide’s sounds, newest features, and more.
  5. Monthly Tide Membership: $1.99 All Tide’s sounds, newest features, and more.
  6. Tide Plus (Monthly): $11.99 Premium meditations, sounds & early access.
  7. Yearly Tide Membership: $15.99 All Tide’s sounds, newest features, and more.
  8. Tide Plus (Annual): $59.99 All Tide sound scenes & meditation courses
  9. Tide Plus (Monthly): $9.99 Premium meditations, sounds & early access.
  10. Sound - Fire: $0.99 Fire Sound for keeping focused