fix problems on Hippo Magic [iphone]

—— Run into issues on Hippo Magic? Get help pending when official support gets back to you!

Hippo Magic

Info:

company: Tigra Live Animations LLC

: http://littlehippoar.com

: tigralive.com

Chat with our AI-based Hippo Magic Support

🛠️ Common Hippo Magic Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Sound does not work when phone is in silent mode

Fix: Ensure that your phone is not in silent mode by flipping the silent switch on the side of your iPhone to the "ring" position. This will allo... ⇲

Hippo Magic fails to recognize some books

Fix: Ensure that the book is supported by the app. Check the app's official list of compatible books to confirm that the book you are using is re... ⇲

UI issue

Animations play incorrectly or overlap

Fix: Restart the app to clear any temporary glitches that might be causing the animations to overlap. Close the app completely and reopen it. O... ⇲

Difficulty in keeping book and device aligned

Fix: Use a book stand or prop to keep the book stable and at a consistent angle. This can help maintain alignment with the device's camera. OR... ⇲

Touch interaction is unresponsive

Fix: Ensure that your device's screen is clean and free of any debris or smudges that might interfere with touch sensitivity. OR Restart the a... ⇲

Inconsistent user experience

Fix: Ensure that you are using the app in optimal conditions, such as good lighting and a stable internet connection, to improve overall performa... ⇲

Camera issue

Camera access issues result in black screen

Fix: Check if the app has permission to access the camera. Go to Settings > Privacy > Camera and ensure that the app is allowed to use the camera... ⇲

Freezing issue

Hippo Magic freezes when accessing camera

Fix: Close any other apps running in the background to free up system resources. This can help prevent the app from freezing when accessing the c... ⇲

Bugs issue

Inconsistent page scanning

Fix: Ensure that the book is placed on a flat, stable surface and that the camera is held steady during scanning. This can help improve the consi... ⇲

Requires multiple scans for some pages

Fix: Ensure that the page is well-lit and that the camera is held steady during scanning. This can help improve the accuracy of the scan. OR T... ⇲

Slow issue

Slow app performance

Fix: Close other apps running in the background to free up memory and processing power for the app. OR Check for any available updates for the... ⇲

Support issue

Lack of clear instructions

Fix: Explore the app's settings or help section for any available tutorials or guides. These can often provide additional context and instruction... ⇲

Gameplay issue

Limited interactivity on some pages

Fix: Ensure that you are using the app with a book that is fully supported and designed for interactive features. Some books may have limited int... ⇲

Loading issue

Hippo Magic does not load all pages automatically

Fix: Manually navigate to the next page by using any available navigation buttons or gestures within the app. OR Ensure that the book is prope... ⇲

Crashes issue

Hippo Magic crashes or glitches during use

Fix: Ensure that your device's operating system and the app are both updated to the latest versions, as updates often include bug fixes. OR Cl... ⇲

Downloads issue

Inability to download content

Fix: Check your internet connection to ensure it is stable and strong enough to download content. Try switching to a different Wi-Fi network if p... ⇲