fix problems on Zulip [iphone]

—— Run into issues on Zulip? Get help pending when official support gets back to you!

Zulip

Info:

company: Kandra Labs, Inc.

: https://zulip.com/help/contact-support

: zulip.com

Chat with our AI-based Zulip Support

🛠️ Common Zulip Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot invite to a server in the app

Fix: To invite someone to a server, you can use the web version of Zulip. Open your browser and log in to your Zulip account. Navigate to the 'Se... ⇲

Media upload options not working

Fix: Check your internet connection to ensure it is stable. If the connection is fine, try restarting the app. Close the app completely and reope... ⇲

Uploads issue

Buttons to upload files sometimes missing

Fix: Ensure that you are using the latest version of the Zulip app. Go to the App Store, search for Zulip, and check for updates. If an update is... ⇲

Lack of GIF upload support on iOS

Fix: As a workaround, you can use a third-party GIF service like Giphy. Copy the link to the GIF you want to share and paste it into the Zulip ch... ⇲

Uploading photos is a terrible experience

Fix: Ensure that you are using the latest version of the Zulip app, as updates often include improvements to the upload process. Check the App St... ⇲

Compatibility issue

Zulip broken on iPad Pro

Fix: Check for any available updates for the Zulip app in the App Store. Developers often release updates to fix compatibility issues with specif... ⇲

Zulip only works on desktop

Fix: Ensure that you have the latest version of the Zulip app installed on your iPhone. Go to the App Store, search for Zulip, and check for upda... ⇲

Loading issue

Topic screen loads without content

Fix: Try refreshing the topic screen by pulling down on the screen. This action can sometimes reload the content that failed to display initially... ⇲

Slow loading or no loading of chats

Fix: Check your internet connection. A slow or unstable connection can cause chats to load slowly or not at all. Try switching to a different Wi-... ⇲

Notifications issue

Notifications not working

Fix: Check your notification settings for the Zulip app. Go to your iPhone's 'Settings', scroll down to 'Zulip', and ensure that 'Allow Notificat... ⇲

No push notifications

Fix: Check your notification settings in the iPhone settings. Go to 'Settings', scroll down to 'Zulip', and ensure that 'Allow Notifications' is... ⇲

UI issue

Difficult to navigate

Fix: Familiarize yourself with the app's layout by exploring the different sections. Take some time to understand where features are located, whi... ⇲

Server URL is hidden

Fix: To find your server URL, log in to the web version of Zulip. Once logged in, look for the URL in the address bar of your browser. It typical... ⇲

Mobile app needs serious UI enhancements

Fix: Familiarize yourself with the current layout and features of the app. Sometimes, understanding how to navigate the existing UI can improve y... ⇲

Messages issue

Messages frequently lost

Fix: Ensure that you have a stable internet connection while using the app. A weak connection can lead to messages not being sent or received pro... ⇲

Sent messages do not appear in threads

Fix: Check your internet connection to ensure it is stable. If the connection is fine, try refreshing the app by closing it completely and reopen... ⇲

Sign-in loop issue

Fix: Clear the app cache by going to your iPhone settings, selecting 'Zulip', and then 'Clear Cache'. This can help resolve issues related to ses... ⇲

Screen issue

White screen on app open

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the Zulip app off the scree... ⇲

Permissions issue